Customer Success Manager

About this role

📌 ABOUT ALPACA HEALTH

Alpaca Health is a business-in-a-box for autism care providers to launch, run, and grow independent practices. We help clinicians get in-network with insurance, find their first caseload of clients, and eliminate admin overhead with an AI-powered EHR.

We believe the future of healthcare should be led by clinicians, not corporations, and are dedicated to helping clinicians become owners.

We're growing fast, 30% MoM, and we're just getting started. Our top priority is helping clinician-entrepreneurs and families connect and thrive.

Today, we operate in Texas and Colorado, but we’re excited to open up 4 more states in 2026.

We’ve raised $12M+ from leading VCs including Core Innovation Capital, Adverb Ventures and South Park Commons.

🎯 ROLE: CUSTOMER SUCCESS MANAGER

We are hiring a Customer Success Manager to help autism care practices succeed on the Alpaca platform.

This role goes far beyond traditional customer success. It is about helping providers grow sustainable, high-quality, and revenue-generating practices.

You will work closely with clinicians and practice owners to strengthen operations, decrease time-to-intake, and deliver higher-quality outcomes to more families.

You will act as a trusted advisor, operator, and growth partner.

This is a high-ownership role with direct impact on provider outcomes and company performance.

WHAT YOU’LL DO

ACT AS A STRATEGIC ADVISOR TO PROVIDERS

- Build trusted relationships with clinicians and practice owners.

- Diagnose practice challenges and develop actionable growth plans.

- Track performance metrics and ensure providers are progressing toward goals.

- Share best practices across the network to improve clinical and business outcomes.

IMPROVE PRODUCT ADOPTION AND OPERATIONAL EXCELLENCE

- Help providers use Alpaca’s tools effectively to run their practice.

- Surface workflow issues and collaborate with Product and Operations to improve systems.

- Translate real-world provider feedback into scalable playbooks and process improvements.

OWN OUTCOMES, NOT JUST ACTIVITY

- Measure success through provider growth, retention, and revenue performance.

- Prioritize high-impact work rather than routine check-ins or reactive support.

- Step into ambiguous situations and move them forward with urgency and structure.

DRIVE PRACTICE GROWTH AND REVENUE OUTCOMES

- Partner with clinicians to understand weekly billable hours and optimize utilization, scheduling, cancellations, etc.

- Identify operational bottlenecks across intake, scheduling, authorizations, documentation, and billing.

- Support providers in hiring, staffing planning, and scaling their services responsibly.

🧠 WHO WE’RE LOOKING FOR

- Work incredibly hard. As a startup, the hours stretch beyond the traditional 9-5, especially as an organization that supports practices across time zones (including Hawaii)

- Think like owners and care deeply about real outcomes.

- Are comfortable working in fast-moving, high-accountability environments.

- Can turn messy operational realities into structured plans.

- Communicate clearly and build trust quickly.

- Are data-driven and comfortable working with performance metrics.

- Are ambitious and excited to grow into leadership roles as the company scales.

NYC-based candidates preferred, but we are open to remote / hybrid candidates.

🚀 WHY JOIN

- Direct impact on families and clinicians from day one.

- Real ownership over provider growth and network performance.

- Exposure to company-building across product, operations, and go-to-market.

- Fast learning curve and strong leadership growth opportunities.

COMPENSATION

💵 Competitive salary 📈 Meaningful equity 🏥 Health benefits 🏖️ Flexible PTO

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