Customer Success Consultant

About this role

Key Responsibilities Sales & Growth · Develop and execute go-to-market strategies to expand business within assigned regions. · Conduct market research and build targeted prospect lists using disciplined prospecting methods. · Drive new business opportunities through cold calling, networking, and industry events. · Prepare compelling proposals, quotations, and RFP responses. · Maintain accurate forecasting and pipeline management in Salesforce CRM. Partner Success & Retention · Manage onboarding and implementation for new partners, ensuring successful rollout and adoption. · Conduct periodic check-ins and goal reviews with partner leadership teams. · Oversee renewals and payment processes, collaborating with the Renewal team. · Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption. · Deliver training sessions, webinars, and create knowledge resources as needed. Strategic Collaboration · Represent your product line on the Operations Council to identify trends and influence product evolution. · Collaborate with marketing and product teams to design campaigns and services that meet partner needs. · Identify and develop new billable services to address evolving customer challenges. What We’re Looking For · Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success. · Skills: o Strong consultative selling and solution-based approach. o Expertise in relationship management and account growth strategies. o Ability to deliver training and communicate effectively with educators and leaders. o Proficiency in Salesforce CRM and Microsoft Office Suite. · Traits: o Entrepreneurial mindset, results-driven, and highly persistent. o Growth-oriented with strong analytical and problem-solving skills. · Education: Bachelor’s degree or equivalent experience.

What We Offer · Competitive salary plus commission structure. · Comprehensive medical, dental, and vision coverage from day one. · Employee stock ownership and 401K matching programs. · Generous vacation and personal leave. · Opportunities for career growth and creative expansion.

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