Customer Solutions Engineer, Atlas, AMER

About this role

About the Company

Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.

With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.

Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.

Role Overview

The Customer Solutions Engineer, Atlas for AMER owns the post-deployment technical success of Armada’s Atlas customers across North America. It is a hands-on technical role centered on platform adoption and optimization: driving deep adoption of Atlas capabilities — monitoring, lifecycle management, governance, and automation — co-creating enterprise integrations through Atlas webhooks and APIs, and helping large customers structure and manage high asset counts so the platform scales with them.

Atlas is a SaaS platform and onboarding is largely self-service; Armada’s support and delivery teams assist, but customers typically stand up much of it themselves. Deployment is deliberately simple, though an initial onboarding and deployment plan supports larger roll-outs and gets these customers on the right structure from the outset. The real work, however — and where this role spends its time — is everything after go-live: turning initial usage into mature, healthy, deeply embedded operations.

As the post-sale counterpart to the Customer Engineer (Sales Engineer), the Customer Solutions Engineer takes technical context at hand-off and owns durable post-sale adoption and technical success. The goal is measurable value realization — moving each customer up the adoption maturity ladder while keeping the account healthy — with the Joint Success Plan (JSP) as the framework to get there. This role reports into the Sr. Manager, Customer Solutions Engineering (Atlas), Americas, and success is measured by adoption depth, operational maturity and health, retention, and expansion.

Key Responsibilities

Technical account ownership and customer success

• Serve as the primary technical point of contact (L1) for assigned Atlas accounts

• Own the short- and long-term technical success and health of assigned accounts

• Build trusted, durable relationships with customer engineering, IT, platform, and operations teams

• Act as the customer’s advocate inside Armada for platform improvements and roadmap alignment

• Serve as the primary technical escalation contact and drive issues to resolution

• Collaborate with AEs to co-deliver QBRs and technical governance reviews

Atlas platform adoption and optimization

• Drive deep adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automation

• Help customers integrate Atlas into existing workflows, tooling, and operational processes

• Identify usage gaps and friction, and guide customers from initial usage into advanced, production-grade operating patterns

• Identify applications to integrate into Marketplace and drive that integration

• Co-create enterprise integrations with customers using Atlas webhooks and APIs to connect Atlas into their existing systems and automation

• Support customers to self-onboard assets such as SD-WAN, drones, and cameras

• Help large customers manage high asset counts by co-creating account structures, groups, and hierarchies that give the right users the right assets while restricting unneeded visibility and access

• Train new users and share asset-management best practices

Time-to-value and ongoing value realization

• Accelerate time-to-value by prioritizing high-impact Atlas use cases

• Move customers up the adoption maturity ladder — from activating, to established , to expanding — while keeping the account healthy

• Track, quantify, and communicate realized value through structured reviews and health checks

• Build and continuously drive Joint Success Plans (JSPs) as the framework for value delivery, aligning Atlas capabilities to customer objectives , KPIs, and success criteria

• Use the JSP as the system of record for priorities, milestones, and risks, reviewing it regularly with customer and Armada stakeholders to inform adoption strategy and expansion planning

• Surface risks, dependencies, and blockers early and drive resolution with clear ownership

Expansion and growth support

• Surface and qualify commercial expansion signals that emerge as adoption deepens — additional users or departments, environments, sites, or new needs such as edge compute — and hand them to the Customer Engineer and AE with the technical context to pursue them

• Partner with the Customer Engineer, Sales, and Customer Success leadership on expansion planning, grounded in the Joint Success Plan

• Provide technical validation and guidance for Atlas-driven growth, without owning the commercial motion

Field leadership and mentorship

• Act as a technical leader for North American Atlas accounts, modeling strong adoption and engagement practices

• Mentor (junior) Customer Solutions Engineers and delivery engineers as the region and Atlas customer base scales

• Contribute to adoption playbooks, success-plan templates, and repeatable best practices for Atlas environments

Operational excellence and relia

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