Customer Service Specialist

About this role

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide .

CNA currently has an opportunity for a Customer Service Specialist to join our Customer Support Contact Center Team supporting our customers, agents and brokers within the US. JOB DESCRIPTION:

Essential Duties & Responsibilities • Performs a combination of duties in accordance with departmental guidelines: • Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes. • May utilize logs or other tools to track and update issues. • Provides user assistance within applications.

Reporting Relationship Supervisor or above

Skills, Knowledge and Abilities • Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels. • Strong analytical skills with the ability to work independently and proactively to identify and resolve problems. • Solid computer skills including Microsoft Office Suite and other business related software. • Strong organizational skills including the ability to handle multiple tasks and prioritize work. • General knowledge of the insurance industry. • Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution. • Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration • Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions. • Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service.

Education and Experience • High school diploma, GED or equivalent experience. • Typically a minimum of one year of relevant experience.

#LI-DM1 #LI-Remote

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our  careers page .

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact  leaveadministration@cna.com

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