Customer Service Representative - Remote

About this role

Pay rate: $16/hr

Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. • Are you energetic, enthusiastic with an engaging personality?

• Are you driven to deliver effective results while providing excellent customer service?

• Do you have extraordinary communication skills?

What’s in it for YOU? • Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal

• Career Advancement

Responsibilities: • Respond to incoming customer calls regarding their electric and gas services

• Educate customers on billing details including explaining charges, payment options, and available assistance programs

• Provide accurate information and solutions to customers, ensuring a high level of customer satisfaction.

• Focus on first call resolution with each customer.

• Identify opportunities to add additional services or upgrades that align with customer needs.

• Assist customers with account management, including updates to personal information and services.

• Document customer interactions in the call tracking system.

• Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion

• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals

• Perform additional duties as required by management

Qualifications: • High School Diploma or GED is required

• 1 year of customer service experience is required

• 1 year of call center experience is preferred

• Excellent customer service experience

• Strong written and verbal communication skills

• Natural ability to empathize with customers

• Ability to project and convey a positive, concerned, and professional image to customers

• Ability to be adaptable and quickly adjust to change

• Must be able to conduct research efficiently and effectively while working within specific time constraints

• Adhere to policies and procedures

• Adhere to work schedule and punctuality requirements

• Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems

• Must be able to maintain a high level of confidentiality in dealing with customer information

• Must be able to provide quality customer service and able to work with difficult customers on occasion, while still maintaining a strict level of professionalism

Work at home requirements: • Must have reliable, high-speed internet with a wired ethernet connection (WiFi is not acceptable).

• Download speed must be 10 Mbps or higher.

• Upload speed must be 5 Mbps or higher.

• Dedicated workspace that is in a quiet and distraction free environment.

• InteLogix will provide a computer to use for the duration of the position.

• Must have personal device for 2 factor authentication

All job offers are contingent upon completion of drug and background checks. InteLogix is an equal opportunity employer: M/F/Disabled/Vet

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