Customer Service Representative III (Service and Repair)

About this role

We anticipate the application window for this opening will close on - 26 Aug 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. It is open to candidates within the United States.                     We are seeking a   Customer Service Representative II   join   our service team for Cranial and Spinal Technologies .   You’ll   be answering calls and emails from hospital staff   regarding   equipment repairs and exchanges.   Strong communication   and customer support skills are essential .  

Schedule:   

Monday through Friday, 8 am – 5 pm central time  

Compensation  

• Starting base hourly rate: $21 / hour  

• Annual Bonus: Target of 5%  

• 4 weeks paid time off per year  

• 10 paid holidays per year  

• 401(k) with up to 6% match  

• Comprehensive benefits plan, including medical, dental, vision, and more  

• Fully subsidized   Bachelors   degree programs paid up front , and   many other paid training opportunities !  

• Paid family, medical, and parental leave after 1 year of employment  

• Many more benefits to choose from!  

Key Responsibilities  

• Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel.  

• Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries.  

• Document customer interactions   and recurring product issues clearly and accurately to support product quality initiatives and product development efforts.  

• Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues.  

• Escalate unresolved or advanced technical issues to team leads or senior support resources as needed.  

Minimum Qualifications:  

• High school diploma plus a m inimum of   2   years of relevant work experience   

Preferred Qualifications:  

• Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles.  

• Strong verbal communication, listening, and problem-solving skills.  

• Experience supporting healthcare, medical devices, or regulated products  

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com .  ‌ Benefits & Compensation   Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.   We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.  

Salary ranges for U.S (excl. PR) locations (USD):$35,600.00 - $53,400.00

  This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Ric

Similar jobs

• Customer Service Rep III — Patterson · Remote
• Customer Service Representative - Repairs — Renishaw · West Dundee, IL
• Patient Services Representative III — Tidelands Health · Murrells Inlet, SC
• Customer Service Representative II — RXO · Indianapolis, Indiana
• Customer Service Representative II — Serviceexperts · Mishawaka, IN
• Customer Service Representative II — Gtweed · Lansdale, PA
• Technical Service Representative II — LATICRETE · Remote
• Customer Care Representative II/III — Elevance Health · GA-COLUMBUS, 6087 TECHNOLOGY PKWY