Customer Service Representative

About this role

Position Overview Great Lakes Animal Hospital is seeking a friendly, organized, and service-driven Client Service Representative (CSR) to join our team. As the first and last point of contact for our clients, this role is essential in creating a welcoming, efficient, and compassionate experience for both pets and their owners. The ideal candidate thrives in a fast-paced environment, communicates clearly, and is passionate about delivering exceptional client service. Key Responsibilities • Greet clients and patients warmly and professionally, creating a positive first impression • Manage incoming phone calls, schedule appointments, and triage client inquiries appropriately • Check clients in and out, ensuring accuracy of patient information and services rendered • Process payments, provide estimates, and discuss financial policies with confidence and clarity • Maintain accurate medical records and client communications in the practice management system • Coordinate effectively with veterinarians, technicians, and support staff to ensure smooth patient flow • Educate clients on hospital services, wellness plans, and preventative care recommendations • Handle difficult or emotional situations with empathy and professionalism • Keep the reception area clean, organized, and welcoming at all times

Qualifications • High school diploma or equivalent required • Previous customer service experience required; veterinary or medical office experience preferred • Strong communication and interpersonal skills • Ability to multitask and remain calm under pressure • Detail-oriented with strong organizational skills • Basic computer proficiency; experience with veterinary software is a plus

Preferred Skills • Knowledge of veterinary terminology • Experience handling high call volumes and scheduling in a fast-paced setting • Comfort discussing finances and treatment estimates with clients

Work Environment & Expectations • Fast-paced, team-oriented veterinary hospital setting • May include evenings, weekends, and occasional holidays • Ability to stand for extended periods and interact with animals of all sizes and temperaments

What We Offer • Competitive pay based on experience • Comprehensive benefits package (for full-time team members) • Paid time off and holidays • Opportunities for growth and development within the organization • A supportive team culture dedicated to high-quality patient care

Join Our Team If you are passionate about helping people and pets and want to be part of a collaborative, compassionate team, we encourage you to apply today. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team: • Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

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