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Customer Service Lead

AmeriVet Veterinary Partners

Pinetop-Lakeside, AZ, USonsite

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About this role

Do you thrive in a fast-paced veterinary hospital, love leading a team, and believe pets deserve amazing customer service? If you're the kind of person who can juggle phones, clients, schedules, and a surprise puppy cuddle without breaking a sweat—we want to meet you!

⭐ This is NOT an entry-level position.

Veterinary hospital experience is REQUIRED. If you haven't worked in a veterinary practice before, this isn't the right fit—but we'd love to hear from you for future opportunities! What You'll Do: 🐶 Lead and mentor our incredible CSR team 🐱 Deliver exceptional service to clients and their pets 📞 Manage appointments, phones, and client communications like a pro 💻 Navigate veterinary software and medical terminology with confidence 🤝 Partner with doctors and technicians to keep the hospital running smoothly ✨ Help create a positive, supportive, drama-free workplace

We're Looking For Someone Who: ✔️ Has previous experience working in a veterinary hospital (required) ✔️ Has leadership or supervisory experience (preferred) ✔️ Stays calm under pressure and can multitask with a smile ✔️ Loves people just as much as pets ✔️ Is dependable, organized, and solution-oriented ✔️ Brings positivity, professionalism, and a great sense of humor

Why White Mountain Animal Hospital? 🌲 Live and work in the beautiful White Mountains of Arizona 🐾 Supportive team that truly cares about each other 📚 Opportunities for growth and continued learning ❤️ Spend your days making a difference for pets and the people who love them If you're ready to lead an amazing front office team and bring your veterinary CSR experience to a practice that values compassion, teamwork, and excellence, we'd love to hear from you! At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team: • Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

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