Customer Service Engineer

About this role

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title Customer Service Engineer Location(s) Merck (South San Francisco) - Customer Site CA Job Description PerkinElmer’s purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique  solutions to serve   diagnostics , life sciences, food and environmental markets.     Our Customer Support Engineer is responsible for maintaining a high standard of professional customer support.    In this role, the Customer Support Engineer will act as the face for the company, making sure our customer needs are met in a timely and efficient manne r by   installing, maintaining   and repair ing   PerkinElmer and/or multivendor instrumentation at customer sites with   best-in -class service .  

Job   Responsibilities  

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer sites with   best-in -class service  

• Provide scheduled and unscheduled corrective maintenance for customers including warranty services where applicable  

• Deliver   customer familiarization for instrument operation and maintenance  

• Partner with our customers to understand their analytical workflow and applications  

• Display exceptional written and verbal communication skills and actively interface with peers and customers  

• Develop organizational awareness of other functional groups and product lines  

• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards  

• Contribute to account profitability through efficient execution and service delivery  

• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)  

• Maintain assigned assets   including:   tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.  

• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer  

• Seek higher level certification through participation in company sponsored training & development offerings  

• Carry out all Environmental, Health and Safety functions at   site   to   insure   customer program requirements are met in support of LAMP program.  

Position Description  

• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.  

• Maintain training and compliance in areas of health and safety, security, environmental and operational  

aspects of daily activities in the working environment.  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.  

Critical Skills:   

• ​ ​ Adequate training to deliver Best in Class service for a variety of   PerkinElmer   and multivendor   instrumentation   platforms   including   but not limited to   ISCOs,   Incubators, Centrifuge and Millipore systems  

• ​ Ability   t o work within   ServiceMax   (or other platform)   to   properly execute and document service events (WOs)   in order to   meet internal and customer approved metrics.  

• ​ Proactive support of PerkinElmer and account specific   Environmental , Health and   safety   program requirements  

​ ​  

Basic Qualifications:   

• ​ ​ ​ Bachelor’s degree in   Scientific   field or related discipline including military experience with 3+ years of relevant work experience, at least 1 of which was in l aboratory and/or field service experience ​   OR  

• ​ ​ Associates degree in a Scientific field or related discipline including military experience with 5+ years of relevant work experience with at least 1 i n l aboratory and/or field service experience   OR  

• ​ High School Diploma (or equivalent) with 7+ years of relevant work experience with at least 1 in l aboratory and/or field service experience   OR  

Preferred Qualifications :   

• ​ ​ Demonstrated ability to troubleshoot, repair, and provide qualification services  

• ​ Exposure to analytical equipment, laboratory environment, and/or instrument control software    

• ​ Vendor issued certification on relevant laboratory equipment  

• ​ Knowledge of laboratory safety practices ​  

Working Environment:    

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory .     

• Job pace may be fast and job completion demands may be high .     

• Must be able to remain in a stationary position more than 25% of the time    

• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching   in order to   perform in a service function.      

• Occasionally move or   lift up   to 25 pounds (potential for occasional lifting of up to 50 pounds).    

• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus   in order to   perform the essential service functions of this position.      

• Occasionally   operates a computer and other office machinery , such as a calculator, copy machine,

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