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Customer Service Department Manager - Bilingual
Uline
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About this role
Customer Service Department Manager - Bilingual
Pay from $85,000 to $100,000 per year
Texas Branch - Irving, TX
Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.
Minimum Requirements • Bachelor’s degree.
• Bilingual (English / Spanish) - fluent in both verbal and written forms.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.
Benefits • Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
Employee Perks • Best-in-class, clean, modern air-conditioned facilities.
• First-class fitness center and beautifully maintained walking paths.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-CM1 #LI-TX001 (#IN-TXMANC) #ZR-TXCS
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
Salary insight
The midpoint of this range ($93k) is about 38% below the median disclosed salary for Dallas roles listed on ForgeApply ($150k across 420 jobs).
Based on live postings with disclosed pay on ForgeApply; refreshed daily. Not an estimate of this employer's offer.
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