Customer Service Associates - Multiple Departments and Levels

About this role

Job Title Customer Service Associates - Multiple Departments and Levels

Agency Texas A&M University

Department Vet Med-Teaching Hospital

Proposed Minimum Salary Commensurate

Job Location College Station, Texas

Job Type Staff

Job Description Glimpse of the Job 

Join our team at the   Texas A&M Veterinary Medical Teaching Hospital   and be a powerful force for good!   We're   seeking   Administrative & Customer Service   Associates  to   join our teams across the Veterinary Medical Teaching Hospital.

Though we are accepting applications for all levels, our current greatest need is for:  

Senior Administrative coordinator I - Small Animal Client Liaison Full-time, Monday through Friday, 8am to 5pm

Customer Service Associate I - Small Animal ER Liaison

Full-time, Monday through Friday, 3pm to 11pm 

Customer Service Associate II - Student Coordinator

Full-time, Monday through Friday, 10am to 7pm

Opportunities to Contribute 

• Contribute to a welcoming, professional environment   by supporting daily office operations and delivering excellent customer service that enhances the experience of visitors, clients, students, and staff.  

• Build valuable administrative and communication skills   through  hands-on   involvement in scheduling, workflow coordination, documentation, and operational support, with opportunities for increased responsibility and growth over time.  

• Support the future of veterinary medicine   by helping create efficient administrative processes that directly impact  high quality   patient care, client experience, and the training of future veterinary professionals.

What you need to know 

Location : All positions will be located onsite   in College Station, Texas.   

Schedule : Assigned schedule depends on department and/or role. Positions may require flexibility to   work   alternate shifts, holidays, weekends, and/or 'on-call duty'.   Please Note: Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc.  

Salary :   All positions included in this posting offer a starting rate of   $15.85 per hour . Compensation and classification are based on the needs of the department and the analysis of the qualifications during the recruitment process. Final compensation may vary based on specialty service and the level of responsibility assigned.  

*See below for   additional   benefits that add to overall compensation.  

What you need to do 

Apply!   A cover letter and resume are strongly recommended and will help in our review. You may upload them   on   the application under the CV/Resume section.  

Minimum Required Qualifications 

• Administrative Associate I :   High school graduation or any equivalent combination of education and experience and   one year   of experience in general office or clerical work.  

• Administrative Associate II   and   Customer Service Associate I : High school graduation or any equivalent combination of education and experience and   two years   of experience in general office or clerical work.  

• Administrative Associate III   and   Customer Service Associate II : High school graduation or any equivalent combination of education and experience and   three years   of experience in general office or clerical work.  

• Administrative Associate IV : High school graduation or any equivalent combination of education and experience and   four years   of experience in general office or clerical work.  

• Administrative Associate V   and   Customer Service Associate III : High school graduation or any equivalent combination of education and experience and   f ive   years   of experience in general office or clerical work.  

• Senior Administrative Coordinator I: Bachelor's degree or equivalent combination of education and experience and s ix years of experience in office administration.  

*Requirements may vary slightly based on speci fic   department .  

Some of the Responsibilities Include: 

• Customer Service Support:   Provide professional   in person , phone, and email support. Welcome and check in visitors, respond to inquiries, and guide customers to   appropriate resources . Maintain confidentiality and   assist   with resolving routine concerns.  

• Administrative Operations:   Perform daily office tasks including scheduling, filing, scanning, and data entry. Prepare, proofread, and update documents and correspondence. Support departmental staff with general administrative needs.  

• Records and Data Management:   Maintain   accurate   records, files, and documentation. Enter and retrieve data, prepare reports, and verify required forms or customer documentation.  

• Policy, Compliance, and Procedure Support:   Apply and communicate organizational policies and procedures. Ensure adherence to department standards and contribute to improvements in processes or workflows.

• Teamwork:   Work cooperatively with staff and student employees. Provide guidance or  cross training  to team members as needed to support consistent service delivery  

Why Texas A&M University? 

We are a prestigious university with strong traditions,   core   values , and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events,   state-of-the-art   recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with   a reasonable   cost-of-living and no long commutes.   

• Medical,   prescription drug,   dental,   vision,   life and AD&D,   flexible spending accounts ,  and long-term disability insuranc e   with Texas A&M contributing to employee health and basic life premiums

• 12-15 days   of annual paid holidays    

• Up to   eight hours of paid sick leave  and at least   eight hours of paid vacation  each month   

• Automatic enrollment in the  Teacher Retirement System of Texas   

• Health and Wellness:   Free e

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