Customer Relations Coordinator

About this role

Are you looking for a place where meaningful moments are made together?   

W e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.  

Where great benefits lead to a life fulfilled .  

• Competitive Pay  

• Medical/Dental/Vision/401K opportunities  

• Travel discounts  

• Credit Union Membership  

• Tuition Reimbursement  

• Professional Counseling & Family Support  

• Growth and Development Opportunities  

*Benefit eligibility will vary by position  

As a Coordinator Customer Relations, a typical day will include:   

• Communicate s with preview tour customer via telephone before their scheduled arrival and tour date.   

• You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.  

• Provide s detailed information about property amenities.   

• Engage s customers in conversation regarding their stay, property services, and area attractions/offerings.   

• Identif ies special customer needs and arranges to have those needs fulfilled upon customer arrival.   

• Address es customers' service needs in a professional, positive, and timely manner.   

Guest Experience and Company Standards  

• Welcome and greet guests and anticipate and address their needs.  

• Interact with colleagues and guests professionally and promptly.  

• Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.  

• Always follow company policies and safety procedures.  

To Become a Coordinator Customer Relations:   

• Available to work a flexible schedule to include weekends and holidays.  

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .  

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance .  

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.   

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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