Customer Operations Lead

About this role

ABOUT HUD

HUD https://www.hud.ai/ is building infrastructure to create RL training data and evals for frontier AI agents, as well as a marketplace to sell these to frontier labs through the HUD marketplace. Our platform is used by frontier labs, Fortune 500 companies, and startups. We’ve raised $16M from top VCs and were YC W25.

ABOUT THE ROLE

We’re looking for a Customer Operations Lead to own the customer-facing work that cannot or should not be automated with AI. You’ll own the systems around successful customer activation and engagement as the implementation counterpart to our GTM Engineers https://app.notion.com/p/GTM-Engineer-34c0ab86437b8085910ced1c0c4fc1a2?pvs=21.

RESPONSIBILITIES

- Own the human-in-the-loop layer of HUD’s operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers)

- Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward

- Resolve contract, onboarding, and platform blockers by working with the right internal owners

- Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications

- Build lightweight systems that streamline workflows or makes resolving problems easier the next time they occur

EXPERIENCE

You may be a good fit if you have:

- Experience in customer operations, business operations, consulting, or similar roles

- Demonstrated judgement in customer-facing situations - you know when to be helpful, when to push back, and when to escalate

- Comfort managing many small but important threads at once

- High attention to detail and strong follow-through

- Used AI tools to improve their productivity

Strong candidates may also have:

- Early-stage startup experience with ability to work independently in fast-paced environments

- Experience working with technical customers

- Familiarity with RL, e.g., you know what environments, evals, and benchmarks are

- Thrive in unstructured problem spaces

We prioritize technical aptitude and learning potential over years of experience. Motivated candidates are encouraged to apply even if they don't meet all criteria.

TEAM & COMPANY DETAILS

- Team Size: ~15 people currently, mostly full-time in-person, but some remote.

- Our team: Our team includes 4 International Olympiad medalists (IOI, ILO, IPhO), serial AI startup founders, and researchers with publications at ICLR, NeurIPS, etc.

- Company stage: We have 8 figures in funding and high revenue growth. We’re scaling profitably and quickly to meet very strong demand.

LOGISTICS

- Employment: Full-time.

- Location: On-site only, for now. You can join the team in the San Francisco Bay Area or Singapore offices.

- Visa Sponsorship: We provide support for relocation and visas for strong full-time candidates to the US or Singapore.

- Timeline: Applications are rolling. The process is 2 technical interviews and a 2-3 day work trial.

WHAT WE OFFER

- Competitive compensation

- 100% covered top-of-the-line medical, dental, and vision from Blue Shield of CA (US employees)

- Lunch and dinner when you’re in the office

- Company-wide holiday break (Christmas Eve to New Year’s Day) on top of PTO and paid holidays

- Other perks including an Equinox membership, 401k, and commuter benefits (US employees)

- Unlimited* access to tokens for ChatGPT, Claude Code, Cursor, etc. *By unlimited, we mean no one on our token usage leaderboard has ever hit a limit. So we have no idea what the limit is.

Due to high volume, we may not actively respond to every application, but feel free to contact us at recruiting@hud.so or elsewhere if we missed your application!

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