Customer Manager, eCommerce

About this role

Job Description:

The eCommerce Customer Manager is a key part of our transformational journey to a digital-first organization putting pet parents at the heart of everything we do.

Reporting to the eCommerce Sales Director you will be responsible for managing a strategic customer relationship within our Sales Team forecasting, creating & executing strategic sales initiatives, and maintaining strong operational control to ensure accurate forecasting with effective trade budget management.

This is a customer-facing role owning the performance, partners, systems, workflows, and discipline that create mutual and sustainable growth across a multi-brand portfolio. This key talent has strong interpersonal skills with a proven track record of driving online businesses through symbiotic sales strategies.

What are we looking for? • Bachelor’s degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline)

• 3+ years of relevant customer management experience

• Attention to detail and a fluent understanding of forecasting and budget management

• Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders

• Strong analytic skills and ability to develop and influence customer strategies with simple stories

What will be your key responsibilities?

Relationship Management • Owns day-to-day relationship with Category Manager, Annual Vendor Negotiation, and customer Joint Business Planning.

Forecasting • Responsible for monthly forecasting Dog business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates.

Budget Management • Work cross-functionally to optimize investment strategy, balance trade budget and ensure accuracy of financial tools and reporting.

Monthly Business Review • Owns agenda and guides design of standardized slides, presents periodic and full year GSV and NSV performance vs plan.  

What can you expect from Mars? • Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.  

#LI-KR2 #LI-Onsite

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