Customer Business Partner

About this role

Customer Business Partner

Job Description Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. 

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

In this position, you will be responsible for the development and execution of the joint business plan (JBP) for Kimberly-Clark’s (K-C) Adult Care and Feminine Care (AFC) business at HEB.  Delivery of the JBP is in conjunction with category, finance, shopper marketing, digital as well as other key K-C capabilities working in step with HEB’s buyer and leadership team.  You'll be responsible for maintaining relationships and for the implementation of K-C brand strategies and tactics with HEB.  The right candidate is expected to comprehend overall corporate, sales, trade, marketing and general business objectives to ensure contribution, trade management, volume and growth profit objectives are met.

In this role, you will: • Lead the total team to work with the one voice mind set (we win together: Category Management, Account Management, Shopper Marketing, Shopper Insights, Finance, Digital Engagement and Sales) to develop and execute an Omni-channel JBP that delivers our financial goals and metrics (JBP & KC targets)

• Drive the development and execution of best in-class DPSM (distribution, pricing, shelving, merchandising) programs that support category and K-C growth strategies

• Develop and deliver insights and plans that successfully execute national plans to deliver share growth

• Track progress of key objectives through an analysis of business performance and develop corrective actions to close gaps to JBP goals

• Identify areas where the team can streamline and simplify to focus on the highest value activities

• Seek out opportunities to deliver on strategic priorities for the future (Line Review, JBP, Innovation Summits etc.)

• Responsible/accountable for implementing K-C brand strategies, vision and tactics with customers by working closely with key internal and external partners

• Execute a business management process that embeds insights and analyzes business performance to recognize longer term trends and shifts in strategy as well as delivering current year financial and strategic objectives.

• Develop and conduct strategic business plans jointly with customer's buyers, category managers and other key customers to drive volume and profit growth for K-C categories. 

• Manage customer relationships for assigned K-C categories

• Actively engage the cross-functional team on the highest priorities to ensure focus on the areas with the largest impact to the business.  This includes identifying gaps in resources for critical activities then finding resolution for the team.

• Strategically manage business plan through utilization of planning tools that accurately reflect volume and trade to understand position and adjust the plan to meet objectives

• Responsible for keeping team informed on the performance of competitors, marketplace conditions, and opportunity/gap management. Key owner in the development of any recommendations to address such related concerns.

To succeed in this role, you will need the following qualifications: • Bachelor’s degree or equivalent experience.

• 3+ years of progressive exempt status experience in sales, business, customer management, and customer development. 

• Proficient in customer, category and trade management.

Preferred Qualifications: • Experience working in Consumer Package Goods (CPG) industry and K-C customer/retailer accounts.

• Proven record of exceeding sales objectives.

• Track record of developing and executing unique solutions and innovation to customers.

• Skills/Competencies: Sales, building excellent relationships, excellent oral, verbal and written communication skills, results and strategy orientation, business intuition, ethical judgment and decision making, business management and planning, methodical, creative problem-solver, building solid relationships, statistics and quantitative business analysis, change management and team management. 

• Knowledge of forecasting, supply and demand experience, and shelf reset experience.

• Solid tool experience such as: Excel, PowerPoint.

• Other Skills: mentoring, networking, resource management, prioritization and time management, cross-functional relationships, high-caliber customer service problem solving, adaptable, relentless push for improved business results and processes.

Led by Purpose. Driven by You.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.​ ​ Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com ​

Flex That Works at Kimberly-Clark

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

To Be Considered

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