Credit Specialist

About this role

Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with more than 5,500 employees in facilities spanning the globe.

Brands under the Workwear Outfitters umbrella include Red Kap®, Bulwark®, Image Authority®, Kodiak®, Terra®, Liberty ®, Work Authority®, Workrite® Fire Service, Chef Designs®, Horace Small®, CritiCore®, and OOBE®.  Workwear Outfitters is also the exclusive licensee for Dickies® apparel in the B2B channel.

Our Purpose: “We champion and empower workers who make our world work better”

Major benefits include medical, vision and dental, Life and Disability coverage. Other benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others.

What You Will Do as a Credit Specialist The Credit Specialist is responsible for assessing and maintaining the creditworthiness of customers, ensuring timely payments, and supporting overall financial stability. 

How You Will Make a Difference: • Contact all accounts in assigned credit portfolio on a weekly basis to manage outstanding balances up to $15 million per month.

• Document customer interactions in the credit and collections system with detailed notes on collection activities and issue resolution.

• Enter invoices and balances due and pull backup documentation from brand operating systems.

• Provide invoice copies and supporting documents to customers or end users.

• Monitor accounts receivable and analyze payment trends to ensure customers comply with their credit limits and payment terms.

• Conduct research and reconcile discrepancies by issuing corrective invoices, processing adjustments, and managing debit and credit memos.

• Participate in credit review meetings with credit manager to provide updates and recommendations.

• Create and manage non-standard PO-based billing using Excel pivots, data downloads, and PDFs.

• Respond promptly to inquiries from internal and external customers about invoices, payments, and shipment status.

Skills for Success: • Prefer 3–5 years of experience as a Credit or Billing Specialist in a B2B environment.

• Proficient in Microsoft Office with strong Excel skills.

• Experience with credit card processing and payment terms.

• Strong oral and written communication skills.

• Skilled in account reconciliation and data management.

• Excellent organizational and problem-solving abilities.

• Ability to work effectively under pressure.

• Team-oriented mindset with good judgment.

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