Counter Sales Associate

About this role

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better   homes   and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems,   adapt   and grow to continuously serve our customers,   communities   and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products,   service   and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who   operate   with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.   

We are   seeking   a   knowledgeable, results-driven Counter Sales Associate   to join our team. This role is more than   assisting   with transactions— it’s   about being a trusted advisor to our plumbing and HVAC contractor customers. You will   leverage   product   expertise   and problem-solving skills to help customers make informed purchasing decisions that support their business needs while aligning with our company’s sales strategy. The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service.  

Schedule:   Monday – Friday 8:00am to 5:00pm.  

Responsibilities  

• Engage customers proactively   at the counter, on the phone, and via email to understand their needs and recommend solutions.  

• Serve as a product expert   by continuously learning and applying knowledge of plumbing,   HVAC   and related products to guide customer decisions.  

• Drive sales growth   by   identifying   opportunities to upsell, cross-sell, and promote strategic products and programs.  

• Utilize tools and resources   (catalogs, computer systems, manufacturer databases) to   locate   parts and provide   accurate ,   timely   information.  

• Process transactions efficiently   while ensuring accuracy and a positive customer experience.  

• Collaborate with Outside Sales Associates   to support account growth and deliver seamless service.  

• Manage special orders and follow up   on order status, back-orders, and delivery timelines to   maintain   customer satisfaction.  

• Maintain a professional, organized counter environment   that reflects our commitment to quality and service.  

• Assist   with inventory management, cycle counts, and stock organization.  

• Assist   with occasional warehouse   duties such as   receiving ,   shipping   and   stocking.    

• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400   lbs ).  

Requirements  

• 0 –3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.  

• Sales mindset   with   ability   to meet goals, build relationships, and influence purchasing decisions.  

• Experience using material handling equipment like Forklifts is preferred.    

• Strong communication   skills for consultative selling and customer engagement.  

• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.  

• Digital literacy and ability to learn new systems quickly.  

• Organizational skills and ability to manage multiple priorities.  

• Passion for delivering exceptional customer experiences.  

• Ability to   lift up   to 50   lbs.   and stand for extended periods.  

*Pre-employment drug and background screening   required *  

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to   a holistic approach   towards benefits plans and programs that support the mental,   physical   and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!  

- Pay Range: - $19.62 - $27.45 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer  F/M/Disability/Vet/Sexual  Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

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