Corporate Affairs, Director - Global Customer Capabilities & Innovation

About this role

Career Category Corporate Services Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Corporate Affairs, Director,  Global Customer Capabilities & Innovation

What you will do Let’s do this. Let’s change the world. In this vital role you will lead strategic communications for a global organization focused on advancing customer capabilities, connecting data and technology, innovation, and enterprise transformation. Reporting to the Associate Vice President, Corporate Affairs, Global Markets & Policy, this leader will develop and execute integrated communication strategies that elevate GCCI's impact, strengthen stakeholder engagement, and drive adoption of innovative capabilities across Global Markets. The role serves as a key communications partner to GCCI leadership, helping articulate vision, demonstrate business value, and build understanding of how customer-centric capabilities, analytics, technology, and innovation enable stronger brand strategy and more impactful customer engagement worldwide. The Director will work across a highly matrixed global environment to communicate priorities, showcase impact, and support organizational transformation.

Responsibilities: • Develop and execute communication strategies to drive awareness and adoption of global customer capabilities.

• Partner with senior leaders to translate business priorities into clear, compelling communications.

• Create executive messaging, organizational updates, and change management communications.

• Highlight success stories and best practices that demonstrate business impact.

• Drive stakeholder engagement and alignment across capability-building initiatives.

• Lead communications for innovation, technology, data transformation, and new ways of working.

• Develop narratives linking innovation investments to customer and commercial outcomes.

• Launch campaigns that promote experimentation, knowledge sharing, and solution adoption.

• Partner across business, analytics, technology, and capability teams to communicate strategic priorities and milestones.

• Measure communication effectiveness and optimize engagement strategies.

• Align GCCI communications with broader Global Markets & Policy objectives.

• Develop integrated communication plans aligned with enterprise and organizational goals.

• Support executive visibility, thought leadership, and key stakeholder engagement.

• Ensure consistent messaging across regions and functions through global collaboration.

• Elevate organizational achievements internally and externally, as appropriate.

• Serve as a trusted communications advisor to senior leaders on change and transformation initiatives.

• Influence and build alignment across highly matrixed global teams.

• Foster collaboration across communications, business, technology, analytics, policy, and market teams.

• Manage external agency/vendor partnerships and communications resources.

What we expect of you We are all different, yet we all use our unique contributions to serve patients. The strategic communications professional we seek is a proactive, trusted advisor with these qualifications.

Basic Qualifications: Doctorate degree and 4 years of strategic communications, corporate affairs, public affairs, change communications, or related experience. OR Master’s degree and 7  years of  strategic communications, corporate affairs, public affairs, change communications, or related experience. OR Bachelor’s degree and 9 years of  strategic communications, corporate affairs, public affairs, change communications, or related experience.

Preferred Qualifications: • 10+ years of strategic communications, corporate affairs, public affairs, change communications, or related experience.

• Experience supporting global commercial, technology/innovation, or transformation communications initiatives.

• Strong executive communications, leadership visibility, and storytelling capabilities.

• Demonstrated success leading complex, enterprise-wide communication programs, both internally and externally.

• Experience driving communications that support organizational change and capability adoption.

• Ability to operate successfully in a global, matrixed organization.

• Understanding of a highly regulated industry, ideally pharmaceuticals, biotechnology or healthcare.

• Proven ability to lead complex projects from strategy through execution with minimal oversight.

• Strong business acumen with the ability to align communications strategies to business priorities.

• Experience developing strategic communications plans and simplifying complex topics into compelling narratives.

• Proactive, self-driven leader who anticipates needs and drives results.

• Demonstrated success influencing and building relationships across matrixed organizations.

• Intellectual curiosity and adaptability to learn new business areas, technologies, and communications approaches

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