Contract Coordinator

About this role

Contract Coordinator

Status: Full-Time Non-Exempt | Direct Hire Pay: $25.00 - $30.00 per hour

Location: 100% Remote (anywhere in the US)

We're a fast-growing, fully remote organization on a mission to make a real difference — and we know our people make that possible. As we scale, we're adding a high-ownership, high-impact role to our team. We're seeking a Contract Coordinator who will provide operational and administrative support to the Contract Negotiation team by coordinating payer contracting activities from initiation through implementation..

About Expressable

Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

What You Would Be Doing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Submit new provider and organizational contract requests to commercial, Medicare, Medicaid, and managed care payers.

- Monitor contract application status and conduct routine follow-up with payer representatives to ensure timely processing.

- Maintain detailed tracking of all contract submissions and negotiations.

- Organize and maintain electronic contract files and documentation.

- Assist Contract Negotiators with administrative support throughout the contracting lifecycle.

- Coordinate contract renewals, amendments, and terminations as assigned.

- Collaborate with Credentialing, Revenue Cycle, Provider Operations, Finance, Clinical Operations, and Information Technology teams to facilitate successful implementation of newly executed agreements.

- Conduct reimbursement research utilizing payer fee schedules, Medicare, Medicaid, and other publicly available resources.

- Monitor and manage the Contracting shared mailbox.

- Maintain professional relationships with payer representatives and internal stakeholders.

What You Bring

Education

- Associates Degree or some college preferred

- High school diploma or equivalent required

Experience

- 1–3 years of experience in healthcare, healthcare administrative support, provider contracting, medical billing, revenue cycle or a related healthcare administrative role.

- Experience working with commercial insurance and/or government payers is preferred.

- Hands-on experience completing and submitting credentialing applications for commercial payers, medicaid, and medicare.

- Must have basic knowledge of payer agreements.

- Prior experience working directly with payers.

- Experience following up with payers regarding application status.

Technical Skills

- Working knowledge of payer credentialing and enrollment workflows preferred.

- Comfortable navigating payer portals and researching payer-specific requirements.

- Experience with electronic document management.

Core Competencies

In addition to the competencies associated with our core values, the Contract Coordinator should bring the following:

- Detail Orientation & Quality Control: Maintains a high level of accuracy across provider data, documentation, and submissions; proactively audits information across systems to identify and correct discrepancies.

- Process Management & Follow-Through: Manages multiple deadlines simultaneously; follows up consistently with payers and internal partners to drive work to completion; documents actions and status clearly to ensure continuity and visibility.

- Provider & Stakeholder Communication: Communicates clearly and professionally with payers and internal teams; serves as a reliable point of contact for contracting-related questions.

- Problem Solving & Issue Resolution: Assist with investigating denials or authorization problems tied to credentialing status; escalates appropriately and proposes practical, compliant solutions when barriers arise.

Why Join Us?

- Exceptional paid time off policies that encourage and support life balance, including a winter break

- 401k matching to ensure our staff have what they need to enjoy their retirement

- Health insurance options that ensure well-being for the whole person and their family

- Company paid life, short-term disability, and long-term disability coverage

- A remote work environment that strives for connectivity through professional collaboration and personal connection

Note Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

More about Expressable Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transfor

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