Content Strategist

About this role

Let's talk about the team:

At Resmed, we help millions of people around the world sleep better and breathe easier. Our work spans everything from sleep apnea treatment to digital health tools for managing respiratory and sleep conditions. You'll join the Product Content team within Customer Experience (CX), where writers, designers, strategists, localization specialists, and project managers collaborate to create clear, personalized content. We work closely with UX, engineering, and product teams to deliver experiences that are intuitive, inclusive, and impactful. We thrive on curiosity, collaboration, and innovation, always keeping our users at the heart of everything we do.

Let's talk about the role:

We're looking for a Content Strategist with experience in conversational design to be a primary driver of the strategy, structure, and voice of Resmed's AI-powered digital experiences. You’ll lead content strategy for our chatbot and conversational interfaces, partnering with product, project management, and engineering to shape how our AI speaks, listens, and guides users through their health journey. This role spans both strategy and execution, with ownership of how conversational experiences are defined and evolved over time. You are comfortable moving quickly, testing dialogue variations, and using data to refine tone, clarity, and engagement. You bring a clear point of view to cross-functional conversations and translate complex clinical and technical content into clear, human-centered language. You will contribute to broader content strategy efforts across the product experience, supporting alignment and coherence beyond conversational interfaces.

Let's talk about responsibilities:

Conversational content strategy • Drive content strategy for Resmed's chatbots, evolving tone, personality, and interaction patterns. • Rapidly iterate on tone, voice, and messaging using conversation analytics and user feedback, moving from hypothesis to tested variation. • Define and maintain conversational voice and tone standards, ensuring consistency across channels and use cases. • Partner with UX, product, engineering, and clinical teams to prototype, test, and refine conversation flows in active development cycles. • Use generative AI tools to draft, test, and scale dialogue variations as part of core workflows. • Evaluate bot performance and surface content recommendations grounded in user research and conversation data. Company Data • Establish and evolve content standards and governance practices for conversational experiences.

Supporting content strategy work

• Contribute content strategy thinking across product experiences, collaborating with product and product marketing partners as needed. • Provide peer review and editorial feedback on content developed by teammates. • Create sample content and dialogue variations to support user research and usability testing. • Document and share findings and content recommendations with team and cross functional partners. • Assist with naming conventions and taxonomies.

Required:

• Minimum 3 years of experience in content strategy, conversational design, or a related field • Minimum 5 years of experience in product content • Demonstrated experience designing chatbots, virtual assistants, or conversational AI content • Experience using generative AI tools to support content drafting, testing, and optimization • Strong command of voice, tone, and dialogue structure, with the ability to iterate rapidly based on data and feedback • Systematic thinker who can work at the level of flows, frameworks, and taxonomies • Clear, adaptable writing skills with experience aligning voice and tone to audience • Comfortable contributing to cross-functional conversations and working in fast-moving product cycles • Ability to juggle 3 or more projects at a time • Excellent prioritization skills • Comfortable working in and adapting to changing work dynamics and environments

Preferred experience

• Background in health communication, patient education, or clinical content • Experience on a product team in an Agile environment • Knowledge of writing requirements in regulated industries • Proficiency with tools such as Contentstack, Figma, or CMS platforms • Familiarity with analytics platforms • Familiarity with visual, motion, or multimodal content design • Familiarity with GitHub

  Why join us   At Resmed, you’ll be part of a mission driven company focused on improving health and quality of life. This role offers high visibility, the chance to learn from senior brand leaders, and the opportunity to shape how Resmed shows up across global markets. You’ll grow your skills in brand strategy, cross functional collaboration, and brand governance at scale.    We are shaping the future at Resmed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees receive Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.   Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

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