Content Operations Manager, CNN

About this role

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN.

To see what it’s like to work at CNN, follow @WBDLife on  Instagram  and  X !

We are CNN. THE WORLD'S MOST ESSENTIAL AND ENGAGING SOURCE OF DIGITAL NEWS. We are in the midst of rapid transformation and need our next generation of innovators, makers, and dreamers who will lead and drive our growth. We aim to make the world a better, more connected place.   Your New Role… Content sits at the center of CNN’s long-term strategy as we redefine how we ideate, produce, deliver, and distribute impactful journalism across platforms. The Content Operations Manager is a critical execution leader responsible for driving progress across multiple high-priority content initiatives. This role serves as a connective tissue across editorial, product, growth, and commercial teams—ensuring that complex, cross-functional efforts are delivered with rigor, speed, and operational excellence. This individual will translate strategic direction set by senior leadership into clear plans, workflows, and outcomes—owning day-to-day execution while driving alignment, accountability, and progress across multiple concurrent workstreams.   Your Role Accountabilities…   Guiding Principles • Enterprise scope: Any content developed by or for CNN—agnostic of functional reporting lines, but with a specific focus on projects and content that will be multiplatform and require significant cross-functional execution; • Streaming-led: Content for All Access subscribers, most notably streaming content, is the highest priority and requires new ways of working optimized for streaming while enabling all other endpoints (core digital, TV, social, YouTube, etc.) and preserving space for realizing additional ad-supported revenue; • Mission aligned: Teams may coalesce around priority missions/projects aligned to the overarching strategy; • Deep partnership: All work happens in close collaboration with partners

Program & Initiative Management • Act as end-to-end operational lead for multiple, simultaneous, high-priority content initiatives across platforms (streaming, digital, social, and TV) and a diverse group of stakeholders. • Develop and maintain detailed project plans, timelines, milestones, and deliverables across cross-functional stakeholders. • Proactively manage dependencies, risks, and trade-offs to ensure initiatives stay on track and aligned to strategic goals. • Drive clear decision-making frameworks and escalation paths to resolve blockers quickly. • Ensure consistent communication and reporting on initiative status, outcomes, and KPIs.

Operational Execution & Workflow Optimization • Translate strategic priorities (e.g., sponsorship/growth initiatives, product launches, tentpole events, etc.) into repeatable operational workflows. • Build and refine processes that enable efficient content production, delivery, and distribution across platforms. • ·Identify opportunities to streamline workflows, reduce friction, and improve speed. • Support implementation and adoption of new operating models and ways of working.

Cross-Functional Coordination • Act as a key liaison across Content, Growth, Product, Commercial, Marketing, and Operations teams to ensure alignment and coordinated execution. • Facilitate cross-functional working sessions, stand-ups, and reviews to maintain momentum and clarity. • Partner closely with Product and Technology teams to ensure content needs are reflected in tools, systems, and platform capabilities.

Data, Reporting & Continuous Improvement • Track and analyze initiative performance against defined success metrics (including internal health metrics). • Support testing and experimentation frameworks by coordinating execution and capturing learnings. • Develop reporting artifacts to inform stakeholders and drive data-informed decision-making. • Apply insights to continuously refine workflows and improve outcomes.

Change Management & Adoption • Help drive adoption of new tools, processes, and operating models across teams. • Partner with leadership to identify training needs and support onboarding efforts. • Reinforce a culture of accountability, transparency, and continuous improvement.

Qualifications & Experience…   Required Qualifications • 6–8+ years of experience in program management, content operations, or cross-functional project leadership, preferably in a media or digital organization. • Demonstrated ability to manage multiple, complex initiatives simultaneously in a fast-paced, matrixed environment. • Strong program/project management skills, including planning, prioritization, risk management, and stakeholder coordination. • Proven experience translating strategy into actionable plans and delivering measurable results. • Exceptional organizational and communication skills, with the ability to influence across teams without direct authority. • Experience working cross-functionally with editorial, product, technology, and commercial teams. • Data-driven mindset with comfort using metrics to guide decisions and mea

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