Consultant, Project Manager

About this role

Job Description Summary:

At The Coca‑Cola Company, we bring beloved brands to life every day through a unique blend of operational excellence, customer partnerships, and innovative thinking. To deliver on this promise, we support some of the world’s most iconic customers with seamless execution and reliable operations that create measurable business impact.

As a   Consultant, Project Manager , you will play a key role in supporting McDonald’s business and broader Foodservice customer operations. Acting as a critical connector between customers, field teams, internal partners, and external vendors, you will help manage operational priorities and enable flawless project execution. From coordinating equipment-related activities to maintaining account accuracy and managing Quality Maintenance Call (QMC) processes, this role ensures visibility, accountability, and progress across multiple workflows. If you are detail-oriented, thrive in a fast-paced environment, and excel at keeping cross-functional teams aligned, this role offers an opportunity to make a meaningful contribution to how we serve and grow with our partners.

What You’ll Do for Us

• Coordinate daily operational priorities tied to McDonald’s and assigned Foodservice customers, ensuring alignment with internal teams and vendor partners. • Manage account maintenance activities, including new account setup, ownership updates, closures, and data accuracy across multiple systems. • Support execution of customer-specific initiatives such as equipment installations, removals, replacements, line runs, and service-related projects. • Partner cross-functionally with Customer Operations, Service Operations, Field Operations, Technical Teams, and vendor partners to ensure timely execution and customer readiness. • Maintain accuracy of operational and account data in platforms such as SAP, SharePoint, Quick Base, and OPS tools to ensure integrity of reporting, billing, and project management. • Manage QMC support activities including reporting, scheduling, and follow-through to address maintenance risks and service needs. • Generate reporting and provide visibility into project timelines, operational priorities, and recurring issues to aid stakeholder decision-making. • Identify workflow gaps, recurring execution risks, and friction points and recommend process improvements that enhance reliability and efficiency. • Collaborate with field teams to evaluate recurring customer issues, identify high-incidence locations, and develop actionable solutions for sustained improvement. • Coordinate timely resolution of operational issues by mobilizing the appropriate teams, escalating as necessary, and ensuring consistent follow-up. • Assist with customer and internal communications related to project updates, timelines, and operational actions to maintain transparency and alignment.

Requirements & Qualifications

• High school diploma or GED required; Bachelor’s degree in Business, Operations, or related field preferred. • Minimum of 2+ years in project management, operations coordination, sales support, or customer operations roles within fast-paced, service-driven environments. • Experience coordinating multiple workflows simultaneously and delivering results under tight deadlines. • Strong organizational and prioritization skills with exceptional attention to detail for data accuracy and process execution. • Excellent written and verbal communication skills to confidently engage customers, internal teams, and vendors. • Advanced problem-solving capabilities to identify root causes, align resources, and implement resolutions quickly. • Ability to build collaborative relationships across cross-functional teams and influence without direct authority. • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and comfort with data reporting and visualization tools. • Familiarity with enterprise systems and operational platforms such as SAP, SharePoint, Quick Base, and OPS tools is highly desirable. • Data literacy and ability to interpret operational reporting to support visibility and proactive decision-making.

Skills & Capabilities

• Project Coordination & Execution:  Ability to organize and manage multiple projects, ensuring on-time delivery and customer satisfaction. • Operational & Data Accuracy:  Skilled in maintaining data integrity across systems to support billing and operational reporting. • Process Improvement Mindset:  Identifies efficiency gaps and recommends solutions to enhance workflow reliability. • Cross-Functional Collaboration:  Ability to navigate complex stakeholder networks including customers, bottlers, vendors, and internal partners. • Customer-Centric Problem Solving:  Anticipates risks, mitigates issues proactively, and supports high service standards. • Technical Fluency:  Comfort working within enterprise platforms (SAP, Quick Base, SharePoint) and utilizing data analytics for operational insights. • Communication & Influence:  Strong ability to craft clear updates, engage stakeholders, and ensure alignment across internal and external touchpoints.

What We’ll Do for You

• Enable Operational Expertise:  Gain hands-on experience in driving critical customer operations processes for one of the world’s largest and most strategic accounts. • Provide Access to Advanced Tools & Systems:  Work with leading project management and enterprise platforms to sharpen technical knowledge and operational capabilities. • Opportunity to Impact Customer Experience:  Play a pivotal role in enhancing executional reliability and shaping best practices that improve service outcomes for McDonald’s and our Foodservice customers. • Support Career Development:  Benefit from Coca‑Cola’s learning culture, including training resources, mentoring, and cross-functional exposure that prepare you for broader operational and project leadership roles.

The Coca-Cola Company will not offer sponsorship for employment status (including, but

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