Consultant, Process Management

About this role

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

The Marketing Enablement & Capability Consultant serves as a strategic partner to the business, helping improve marketing and sales enablement capabilities through performance consulting, business analysis, and capability planning. This role collaborates with leaders and cross-functional partners to identify business needs, recommend solutions, and drive measurable business outcomes through the effective use of processes, technology, and learning strategies.   What You'll Do • Partner with business leaders, Marketing Operations, Sales Development & Training, Technology, and vendors to identify capability needs and define desired business outcomes. • Connect business outcomes to process design, SaaS capabilities, adoption, learning transfer, performance conditions, and measurement. • Translates business needs into practical SaaS-enabled processes that improve adoption and performance. • Analyze business processes, performance gaps, and platform capabilities to recommend solutions that improve effectiveness and efficiency. • Translate strategic business needs into clear capability recommendations, priorities, and implementation roadmaps. • Align business requirements, process design, learning strategies, change impacts, and technology capabilities to support successful adoption and performance. • Manage stakeholder relationships and complex dependencies across multiple teams to drive alignment and results. • Measure solution effectiveness and recommend continuous improvements to ensure sustained business value. • Coordinate, develop, and maintain measurement dashboards that track adoption, performance and business outcomes.

  What We're Looking For • Experience in business consulting, sales or marketing enablement, learning and development, organizational effectiveness, or business analysis. • Strong understanding of adult learning principles and performance improvement practices, with the ability to shape adoption and capability-building strategies. • Proven ability to translate business needs into actionable recommendations, priorities, and solutions. • Proven ability to translate business needs into clear technical requirements and communicates effectively with technology teams and vendors. • Experience collaborating with cross-functional stakeholders and influencing decisions in a matrixed environment. • Strong analytical, problem-solving, and communication skills with the ability to navigate ambiguity and competing priorities. • Experience building, maintaining and automating business-facing dashboards and scorecards that measure adoption, performance and business outcomes. • Experience working with marketing, sales enablement, CRM, or learning technology platforms is preferred.

  Securities Industry Essentials (SIE)   and  FINRA Series 6   licenses within   120 days of hire. This hybrid position is based in Columbus, OH. Candidates will collaborate in office 3 days per week.

Job Description Summary Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you!

As a Consultant, you'll provide expertise on business and/or systems processes. You'll work on complex process analysis, design, implementation, execution or operational management. You'll drive analysis of existing processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification or discontinuance. Job Description Key Responsibilities: • Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures. Ensures processes are followed within organization and effectively manages customer communication.

• Manages day-to-day operations of business and systems processes, including the operation of process-related tools. Runs key process events and the fulfillment of customer requests and process results through all phases of the process life cycle.

• Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements. 

• Consults as a process specialist on process evaluations and develops recommendations by using benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows.  

• Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Leads ongoing process design activities for a given set of customers.

• Provides experienced consultation for sophisticated process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes. 

• Mentors, educates and trains others on the use of process design techniques, methods and tools.

• Initiates, develops and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Manages service evaluations on outside consulting service vendors.

• Earns recognition across the organization for process design, support and operational expertise and is sought as a resource for resolution of complex design, implementation, support and operational problems.

• Serves as consultant for the most complex process design projects involving process subject areas and impacting multiple business units.

• Contributes to the overall strategic vision and provides a broad range of ideas regarding process design, implementation, support and operation initiatives. May serve in an operational auth

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