Consultant, Customer Information Management

About this role

If you’re passionate about becoming a Nationwide associate and believe you have the potential to be something great, let’s talk. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

As a Consultant, Enterprise Customer Information Management Advisor , you’ll lead the identification, development, and activation of enterprise data capabilities that ensure we put our customers at the center and enable extraordinary care.

You have passion for understanding external customer needs (both member and intermediaries) as well as internal business partner’s strategic priorities and partnering with cross-functional teams throughout the enterprise to deliver effective data solutions and capabilities.

Your approach is tech savvy, analytical, and data-driven.  You are a natural communicator; skilled in storytelling and connecting work to strategy.  You can effectively build bridges between technology and business to efficiently deliver solutions that drive value, competitive advantage, and optimal customer experiences.

The preferred working arrangement for the role is a hybrid model, with a few days per week in the Columbus, OH office. However, remote work arrangements will be considered for candidates located outside the Columbus area.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

#LI-MS2 #LI-REMOTE

Job Description Summary Responsible for the development and support of Customer Information capabilities for production or internal business partners. This can include leading a project through the delivery cycle from initiate, solution scoping, design and development, through implementation. Establishes business rules, requirements, information requirements, and implementation strategy for changes and enhancements to customer information both in an analytical and operational environment. Capabilities supported include customer matching, preferences, profile, interactions, contact points, householding, marketing campaigns, enterprise metrics, customer data governance, and adoption of new solutions. Job Description

RELATIONSHIP:   Reports to Manager/Director/AVP. May have direct reports based on organizational structure.  May be responsible for virtual/project teams.

JOB RESPONSIBILITIES:

1. Responsible for management of projects to deliver analytic and operational capabilities and solutions.

2. Leads the development of business processes and system functional, non-functional and information requirements

3. Responsible for all business decisions for the project.

4. Coordinates the efforts of the Business Subject Matter Experts (SMEs), conducts the Business Alignment and Scoping sessions.

5. Ensures the strategic intent and stakeholder needs are documented and gains consensus on the business objectives, expectations and assumptions

6. Conducts business implementation planning sessions

7. Conducts post implementation checkpoint with business units to ensure best in class solutions are implemented

8. Ensures appropriate communication/training regarding project status and project documentation is created

9. Performs other duties as assigned.

JOB REQUIREMENTS: Education:    Post graduate studies preferred.

Licenses/Designations:   N/A

Experience:   Typically 5 or more years experience in data warehousing, statistical analysis and marketing/customer data models and queries.  Detailed experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities. 

Knowledge:  Expert knowledge in the theory and application of computer based analytical tools.  Advanced knowledge of PC based spreadsheet, business intelligence and database warehousing applications.

Skills/Competencies: Capacity for the development, evaluation and utilization of state-of-the art techniques and methodologies on new application challenges. Excellent problem solving, analytical, research and quantitative analysis skills.  Verbal and written communication skills for interaction with client, work teams, vendors and associates.  Proficiency in developing  ad hoc queries using SQL.

Values:  Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above minimum job requirements must be approved by the :  VP and HR VP.

JOB CONDITIONS: Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. Extended and non-standard work hours based on project and customer deliverables.

ADA:   The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity:  11/2012 CB, PYC

We currently anticipate accepting applications until 09/01/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage,  paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here .

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohi

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