Concierge, The Westin Monache, Winter 26-27

About this role

Seasonal LIVE THE DREAM. Work here. Play here.

The mountains are calling.

NOTE: This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn’t it? 

More about the benefits and perks of your adventure here: • Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts

• Discounts on ski/snowboarding lessons

• Friends and Family vouchers

• Retail & Food discount

• Equipment Rental discount

• 401k with company match

• Healthcare

• Dental

• Vision

• PTO for benefit eligible employees

• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide

*Offers of employment may be contingent upon successful completion of a background investigation.

Hourly pay rate: $21.00-$25.00

About this position: • Create emotional connections with guests by adhering to Westin and Marriott Brand Standards. • Assist hotel guests in planning their vacation. • Help guests with reservations and special needs. • Assist service express with phone calls, amenities, and guest requests. • Take In-Room Dining orders, arrange bell/valet, housekeeping, and engineering assistance. • Manage all aspects of guests’ stay to Westin Brand Standards, solving problems and communicating feedback to the Manager on Duty. • Provide detailed information about Hotel, Ski Area services, and surrounding communities in person and by phone.

Requirements: • High school graduate or equivalent. • Knowledge of Mammoth and surrounding area strongly preferred. • Minimum of two years' experience in hospitality, public relations, or sales and marketing. • Hotel or Resort experience preferred. • Computer skills. • Professional demeanor, attitude, and appearance. • Strong work ethic. • Effective communication with guests, employees, and management. • Ability to perform under pressure.

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