Concierge Assocate

About this role

SPS Global is seeking a polished and service-oriented Concierge to serve as the first point of contact for clients, guests, and vendors. This role is critical in delivering a professional, welcoming, and efficient front desk experience while maintaining the highest standards of customer service.

The ideal candidate is engaging, resourceful, and confident, with a strong ability to create positive first impressions and provide seamless support across front desk and office services functions.

Job Overview

As the first face of SPS offices, the Concierge plays a key role in shaping the workplace experience for all visitors and employees. This position ensures a high-quality lobby and front desk experience by providing prompt, courteous, and efficient service while maintaining a professional environment.

The Concierge supports both reception and office services functions, ensuring smooth day-to-day operations and a consistent 5-star service experience.

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

What You’ll Do

Reception & Guest Experience

• Greet guests, clients, and vendors in a professional and welcoming manner

• Check in visitors and create guest passes in accordance with security procedures

• Maintain a polished and organized front desk and lobby environment

• Assist clients with escorting guests as needed

Communication & Front Desk Operations

• Answer incoming calls and direct them to the appropriate departments

• Respond to inquiries with professionalism and efficiency

• Provide clear and helpful information to visitors and employees

Office Services Support

• Provide general office services support as needed

• Assist with administrative and workplace tasks to support daily operations

• Maintain a high level of service across all touchpoints

What We’re Looking For

Required

• High School Diploma or equivalent

• Strong customer service and communication skills

• Professional appearance and demeanor

• Ability to multitask and manage a fast-paced front desk environment

• Strong organizational and interpersonal skills

Preferred

• Experience in reception, concierge, hospitality, or customer-facing roles

• Experience working in a corporate or professional office environment

Competencies

• Customer-first mindset with a strong focus on service excellence

• Confident, engaging, and professional demeanor

• Strong verbal and written communication skills

• Resourcefulness and problem-solving ability

• Ability to remain calm and composed under pressure

• Attention to detail and organizational skills

Physical Requirements

• Ability to sit, stand, and walk for extended periods

• Manual dexterity for operating phones and office equipment

Travel: None or negligible

What We Offer

Career Growth: Opportunities to expand into broader office services and workplace operations roles.

Learning & Development: A culture that supports continuous learning and professional growth.

We Recognize Talent: Recognition programs across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

Disclaimer: This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.

Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status: This posting is for an existing vacancy.

Pay Range $18 — $19 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!

• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!

• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!

• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. I n North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our client

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