Concessions Coordinator

About this role

STADIUM CONCESSIONS ADMINISTRATOR  

Department  

Food & Beverage Operations / Concessions  

Reports To  

AGM of Concessions  

Position Summary  

The Concessions Staffing Coordinator & Administrator   is responsible for   coordinating all staffing and administrative functions for stadium concessions operations. This position ensures that concession locations are adequately staffed for all events through effective scheduling, recruitment support, onboarding coordination, attendance tracking, and workforce communication.  

 Staffing Coordination  

• Develop and manage staffing schedules for all concession locations.  

• Create and   maintain   employee schedules   in accordance with   the Collective Bargaining Agreement (CBA), seniority, availability, and operational needs.  

• Prepare staffing rosters, deployment sheets, sign-in sheets, labor reports, and other event documentation.  

• Record and track call-offs, late arrivals, no-call/no-shows, and staffing changes.  

• Verify employee attendance by conducting location (bed) checks and reconciling staffing assignments.  

• Print and distribute staffing reports, attendance reports, labor reports, and other operational documentation.  

• Assign employees to work locations and update staffing assignments as operational needs change.  

• Coordinate staffing levels based on event attendance projections and operational needs.  

• Maintain staffing rosters and employee availability records.  

• Coordinate last-minute staffing adjustments and fill open shifts as needed.  

Recruitment & Onboarding Support  

• Assist   with recruiting concession team members and seasonal employees.  

• Schedule interviews and hiring events.  

• Coordinate onboarding activities for new hires.  

• Monitor completion of required training and certifications.  

Workforce Administration  

• Maintain employee records and staffing databases.  

• Track attendance, tardiness, and labor metrics.  

• Enter, reconcile, and   maintain   employee tip records for all applicable departments.  

• Monitor scheduled versus actual labor and   communicated   variances to department leadership.  

• Process payroll time edits and   ensures   employee time records are   accurate .  

• Assist   with payroll verification and reporting.  

• Generate staffing reports for management review.  

Event Operations Support  

• Serve as the staffing contact during events.  

• Coordinate employee check-in and check-out procedures.  

• Assist   managers in resolving staffing challenges.

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