Community Operations Lead

About this role

ABOUT THE ROLE

This is a high-impact, early-stage opportunity to be the voice and face of a fast-moving ambient AI startup to its most engaged users. As Community Operations Lead, you'll build and nurture a thriving community from the ground up — across platforms like Discord, X, and beyond — while shaping how the company connects with users, gathers insights, and fuels authentic growth.

You'll work closely with the General Manager and cross-functional partners in product, research, and go-to-market, helping to define the scope of this role as it evolves. This is a hybrid role based in San Francisco, CA. Visa sponsorship is not available.

WHAT YOU'LL DO

- Build and own the community presence across platforms where early users are most active (Discord, X, etc.)

- Drive day-to-day community operations: moderation, engagement, health monitoring, and platform management

- Plan and coordinate community events and touchpoints — both digital and in-person

- Partner with product and research teams to leverage the community for UX research, user studies, and feedback loops

- Collaborate with go-to-market teams to execute coordinated campaigns with highly engaged community members

- Represent the company's values and vision as a key, trusted figure within the community

- Define processes and build playbooks from scratch as the work surfaces and evolves

WHAT WE'RE LOOKING FOR

Required (Dealbreakers):

- 2+ years of direct experience building or meaningfully growing an online community for a B2C or prosumer product

- Demonstrated experience managing community operations including moderation, engagement, and day-to-day management across platforms such as Discord, X, or similar

- Proven ability to make independent decisions, resolve conflicts, and drive user engagement without predefined processes or playbooks

Also Required:

- Experience coordinating and executing community events, both digital and in-person

- Experience partnering with product and research teams to conduct user research, gather feedback, and inform product decisions

- Experience executing go-to-market campaigns and coordinating with marketing or GTM teams

- Operational capability to define scope, prioritize work, and manage ambiguous or evolving responsibilities

Nice to Have:

- In-person event coordination and logistics experience

- Multilingual proficiency

You'll thrive here if you are:

- A self-directed, scrappy operator who is comfortable — even energized — by ambiguity

- Product-minded and deeply curious about users

- Equally comfortable engaging one-on-one with community members and stepping back to think strategically about community health

LOCATION

This is a hybrid role based in San Francisco, CA. Candidates should expect a regular in-office presence. Visa sponsorship is not available.

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