Community Manager (NY)

About this role

Building Healthcare That Remembers

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this, and no one should have to.

At Assort Health, we're building Healthcare That Remembers.

We are creating one continuous conversation for every patient, across every modality: call, text, and message. An AI agent that knows who you are, remembers how you like to be reached, notices when something in your care changes, and carries that context from your first symptom to your full recovery.

Assort is the fastest-growing AI agents company in healthcare. Our omnichannel agents handle calls, texts, and chats from end to end, integrating with EHR and PMS systems and the real-world preferences of every provider so patients reach the care they need without the wait.

What began as the first voice AI agent to schedule a specialty appointment has become a platform spanning scheduling, intake, referrals, document processing, medication refills, eligibility verification, lab requests, and payments. That expansion has been powered by more than 190 million patient interactions, 62,000 care protocols, and 1.6 million decision pathways, creating the largest proprietary specialty dataset in healthcare.

Since launching the first AI agent to answer a patient phone call in 2023, Assort has helped healthcare organizations dramatically reduce hold times, automate administrative work, and improve access to care for millions of patients.

We are growing fast. We went from 15 people in 2025 to 170 today and are doubling again this year. Revenue has grown 20x in the last 15 months.

Backed by Menlo Ventures, Lightspeed, First Round, and other leading investors, Assort has raised more than $222 million, including a recent $120 million Series C. We were named to the 2026 Enterprise Tech 30 as the only healthcare AI company on the list and to the Forbes Cloud 100 alongside OpenAI, Anthropic, Stripe, and Ramp.

Healthcare spends over $1.1 trillion every year on administrative work instead of patient care. We believe AI can change that. The problem is enormous, the timing is right, and we are building the team to solve it.

If you want to help build the system that hundreds of millions of people will rely on to access care, we'd love to meet you.

ABOUT THE ROLE

We’re looking for a proactive, resourceful, and detail-oriented Community Manager to join our team at a pivotal moment in Assort’s growth.

You’ll be the heartbeat of our newest office in New York City! You’ll be ensuring the space runs smoothly, delivering an outstanding experience for employees, candidates, and guests, and playing a key role in shaping our culture as we grow.

This is a dynamic, hands-on role. One day you might be restocking supplies and coordinating with vendors, the next you could be hosting an in-office event or guiding a new hire through their first day. You’ll have significant ownership, move quickly, and see the impact of your work every single day. If you thrive in a fast-paced startup, enjoy creating structure, and take pride in making people feel at home, we’d love to meet you.

WHAT YOU’LL DO

- Run the space: Oversee daily office operations, manage supplies and vendors, handle mail and facilities issues, and keep the space stocked and welcoming.

- Foster culture & community: Plan and execute events, celebrations, and team-building activities that bring people together.

- Own space planning & workplace strategy: Manage seating and shared spaces today and partner with leadership on future growth and layout changes.

- Support onboarding & recruiting: Partner with the Talent team to coordinate interviews, monitor onsite schedules, and drive the new hire onboarding experience.

- Be the face of Assort’s community: Manage visitor and candidate experience, greet guests warmly, and lead office tours. Be in office five days per week from at least 8 am - 6 pm, with the ability to stay later as needed.

WHY YOU’LL LOVE IT HERE

- Scope & Autonomy: Full control over the office and how it’s run!

- Competitive Comp: Market salary, meaningful equity, and performance-based bonuses.

- Comprehensive Benefits: Medical, dental, vision, gym stipend, and flexible PTO.

- Culture of Builders: Collaborative, low-ego team focused on speed, ownership, and patient impact.

BENEFITS & PERKS FOR ASSORTIES

- 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.

- 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.

- 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.

- 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.

- 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.

- 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.

- 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.

- 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.

- 👵 401(k) – Build your retirement savings.

HOW WE WORK & WHAT WE VALUE

Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardwo

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