Community Engagement Project Manager

About this role

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Summary

The Client's Community Engagement (CE) team runs a broad portfolio of philanthropic, volunteer, and sponsorship programs, including Global Day of Service, the annual United Way campaign, and Phase 1 of the Modernization Initiative. As Project Manager, you will serve as the operational backbone for these programs and for the tools that power them — keeping tasks, deadlines, and committee work on track, owning the CE team’s project management software and workflow tooling, and administering CE’s public events calendar and Corporate Sponsorship program.

Hierarchy

This role operates within the Client's Community Engagement team, working closely with CE program owners, committee members, and cross-functional partners to keep programs, tools, and events on schedule. The Project Manager has no direct reports but serves as the CE team’s primary point of contact for project management software, workflow administration, and cross-program coordination.

Primary Duties

Program Planning and Coordination

• Serve as project manager for the successful delivery of assigned programs, balancing priorities across multiple concurrent initiatives based on scope, complexity, and organizational needs.

• Build and maintain integrated project plans with program owners.

• Own task tracking, deadline tracking, dependency tracking, RAID log, and decision log for these programs. Ensures tasks are entered and managed by CE staff for other programs.

• Assign, confirm, and follow up on tasks in partnership with program leads.

• Surface blockers, sequencing issues, capacity risks, and unresolved decisions in a timely way.

• Ensure deliverables are organized, versioned, reviewed, and completed according to agreed priorities.

Operating Cadence & Meeting Coordination

• Establish and manage meeting cadences, including agenda planning, participant coordination, notes, follow-ups, and action tracking.

• Coordinate committee and planning meetings related to modernization work, and two additional programs’ operations.

• Ensure the right decisions are brought to the right forums at the right time.

• Maintain clear communication routines so CE leaders and program owners understand progress, risks, and next steps.

PM Software & Workflow Administration

• Serve as the primary owner of CE project management software, including access, permissions, standard operating procedures, staff questions, upgrades, and changes.

• Ensure CE modernization and program tasks and workstreams are represented accurately in the PM tool.

• Coordinate PM tool adoption and usage expectations across CE staff and contractor roles.

• Track workflow statuses and operational progress once the relevant dashboard or workflow tooling is available.

Operational Coordination & Communications

• Coordinate operational dependencies across the Modernization Lead, Transformation & Change Enablement Lead, Implementation Specialist, CE staff, committee members, and cross-functional partners.

• Manage the public calendar of CE events and opportunities in coordination with contributors.

• Manage Corporate Sponsorship program administration.

• Support clear handoffs between modernization planning, CE operations, and future implementation activities.

• Direct committee and planning meetings for modernization work and ongoing operations across two additional programs.

• Ensure key decisions are brought to the appropriate forums at the right time.

• Maintain transparent communication routines so CE leadership and program owners remain aligned on progress, risks, and next steps.

Core Competencies

• Strong project management discipline across complex, cross-functional initiatives.

• Proficiency with PM software, permissions, user administration, SOPs, and operational reporting.

• Ability to manage multiple workstreams, deadlines, stakeholders, and dependencies simultaneously.

• Strong meeting facilitation, follow-up, and written status communication skills.

• Ability to create clarity in ambiguous environments and keep teams focused on decisions and next steps.

• Comfort coordinating workflow tooling, dashboard status reporting, and operational handoffs.

• High attention to detail, strong organization, and proactive issue escalation.

Required Education

Bachelor’s Degree in Business Administration, Communications, Public Relations, Organizational Leadership, Management Information Systems (MIS), or a related field

Required Experience:

10+ years of professional project management experience.

Additional Qualifications

• Community & Event Operations: Direct experience with community events, event planning/execution, and committee management.

Certifications: PMP, Agile, or Scrum credentials preferred.

PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).

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