Commercial Operations – Associate Site Lead

About this role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Sales Enablement

Job Sub Function: Sales Operations & Administration

Job Category: Professional

All Job Posting Locations: Oak Brook, Illinois, United States, Warsaw, Indiana, United States of America

Job Description: About Orthopaedics Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for  the  Commercial Operations – Associate Site Lead in Lombard, IL . Site :DEPUY SYNTHES 860 Parkview Blvd Lombard, IL.

You will be responsible for:

• Support Site Lead: Act as the primary backup to the Site Lead, taking on leadership responsibilities for the operations team during their absence. 

• Operational Leadership: Lead, coordinate, and delegate responsibilities among the sales office team to achieve operational goals and ensure efficiency.  

• Inventory Management: Inbound and systematically process local inventory from field return authorizations, ensuring accuracy and compliance with established protocols.  

• Collaboration with Sales: Partner with the local field sales organization to enhance communication and visibility, and ensure successful non-revenue activity completion.  

• Metrics Monitoring: Monitor day-to-day operational metrics (OTS, OTC) and provide regular reports to the Site Lead.  

• Drive Efficiency Initiatives: Develop and implement strategic initiatives to streamline operations and improve overall effectiveness across outbound activities.  

• Cross-Functional Collaboration: Collaborate with J&J supply chain partners, including Distribution Excellence, Planning, and Customer Service, to support seamless operations.  

• Customer Service Excellence: Lead the on-site team to deliver best-in-class service to key customer partners, acting as the single point of contact for order collection and resolution of queries.  

• Process Improvement: Apply Lean initiatives to eliminate waste, enhance operational processes, and drive continuous improvement.  

• Compliance and Quality Assurance: Ensure adherence to Good Documentation Practices (GDP), regulatory standards, and health and safety regulations.  

  Qualifications   Education: Bachelor's degree and/or equivalent experience, required       EXPERIENCE AND SKILLS:   Required:   • Minimum 3 years of work experience in distribution, manufacturing, logistics, supply chain, customer service, or healthcare.  

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).  

• Strong understanding of Warehouse Management Systems.  

• Effective communication and interpersonal skills, demonstrating initiative and assertiveness.  

  Preferred:   • Proficiency with SAP.  

• Kaizen/Greenbelt or LEAN Certification.  

• Experience with enterprise resource platforms and data visualization tools (e.g., PowerBI or Tableau).  

• Background in highly regulated industries with process excellence training or certifications (APICS, Project Management).  

• Experience in inventory management, sterile processing, or clinical experience in a hospital setting.  

Other:   • 10% domestic travel to other sites as needed is required.  

• This role is exempt – Not overtime eligible  

    Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.    Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Secti

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