Comcast Cybersecurity: Director, Security Operations and Incident Response

About this role

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary At Comcast, we are committed to providing secure and reliable services for our customers, employees, and business partners. As the Director, Security Operations and Incident Response, you will lead the enterprise cyber defense function responsible for detecting, analyzing, hunting, escalating, and responding to cybersecurity threats across Comcast.

This role is accountable for scaling Comcast’s Security Operations Center, Security Incident Response Team, threat hunting, and threat detection capabilities to meet a materially changed threat environment. Comcast must be prepared to manage multiple major incidents concurrently, maintain high-quality response under elevated case volume, proactively identify emerging threats, and continuously improve detection coverage across enterprise environments. The Director will provide strategic leadership, executive-level incident command, operational transformation, and cross-functional coordination across Cybersecurity, IT, Legal, Privacy, Communications, Engineering, Product, and business leadership. This leader will also partner closely with engineering teams to improve the tools, data pipelines, dashboards, automations, and workflows used by cyber operators every day. This is a critical leadership role responsible for protecting Comcast, our customers, our workforce, and our network from high-impact cyber threats. Job Description This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Core Responsibilities:  • Lead and scale Comcast’s SOC, Security Incident Response Team, threat hunting, and threat detection functions, ensuring the organization is trained, equipped, and structured to respond effectively to routine security events and major incidents. 

• Build the operating model, staffing approach, escalation paths, runbooks, and surge capacity required to manage multiple concurrent major incidents. 

• Serve as a senior incident commander for high-severity cybersecurity events, coordinating response across technical teams, business stakeholders, legal, privacy, communications, and executive leadership. 

• Lead Comcast’s threat hunting function to proactively identify adversary behavior, emerging attack patterns, control gaps, and high-risk activity before it becomes a major incident. Including leading Purple Team activities.  

• Own and mature the enterprise threat detection strategy, including detection coverage, alert fidelity, tuning, detection lifecycle management, and alignment to threat intelligence, adversary tradecraft, and business risk. 

• Partner with security engineering, data engineering, platform engineering, and product teams to design and improve the tools, pipelines, dashboards, automations, and case management workflows used by cyber operations teams. 

• Drive continuous improvement across SIEM use cases, endpoint detections, cloud detections, identity detections, network telemetry, enrichment pipelines, automation, and analyst workflows. 

• Ensure lessons learned from incidents and hunts directly inform new detections, improved runbooks, stronger controls, and better response procedures. 

• Develop and continuously improve incident response strategy, severity models, communications protocols, after-action reviews, and remediation tracking. 

• Establish executive reporting on incident trends, SOC performance, detection quality, threat hunting outcomes, operational capacity, readiness gaps, and enterprise risk. 

• Define and track metrics for mean time to detect, mean time to respond, alert quality, false-positive reduction, detection coverage, incident conversion, hunting outcomes, case volume, backlog, and major-incident readiness. 

• Manage relationships with external incident response providers, security vendors, technology partners, and strategic service providers to ensure effective support during critical incidents. 

• Ensure SOC, incident response, threat hunting, and detection practices align with regulatory expectations, internal policies, industry frameworks, and enterprise risk management requirements. 

• Provide leadership to managers and technical teams, including goal setting, performance management, workforce planning, coaching, and career development. 

• Represent Comcast as a senior subject matter expert in security operations, incident response, threat hunting, and threat detection.

Required Qualifications: • 10+ years of relevant cybersecurity experience, including leadership experience in cybersecurity operations, security incident response, threat hunting, threat detection, or enterprise SOC functions in a large, complex environment with at least 5 years of experience managing leaders of people 

• Demonstrated experience managing high-severity cybersecurity incidents, including executive communications, cross functional coordination, containment strategy, remediation oversight, and pos

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