Cocktail Servers- Foundation Room

About this role

Job Summary: Unity in Diversity   

Our team members are as diverse as our music venues.   With its owned/operated/managed   venues ,   Live Nation Clubs and Theaters , a division of Live Nation   Entertainment , is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States.   Live Nation Clubs and Theaters   is the country’s preeminent   group of intimate music venues , featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments.  

Our mission is to create a profitable and   principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence.   Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close.   

Who are you?  

Passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed. At Live Nation Clubs & Theaters, our people embrace these qualities, so if this sounds like you, then please read on!    

The Role:  

The   Foundation Room Cocktail Server   is r esponsible for   serving   food and beverages to guests in a nightclub environment with a cheerful attitude.  

What You Need :  

Required:   

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent  

• Must have a minimum of 2   years’ experience   serving in   an   up-scale dining and night life venue  

• Working knowledge of   high-end   restaurant operations and safe, responsible alcohol service   

• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs  

• High School Diploma or equivalent  

• Must have a flexible schedule  

• Must be able to adhere to Dress and Appearance Guidelines  

• Flexible schedule and ability to work late hours  

• Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems  

• Ability to deal with intoxicated guests in a positive and safety minded manner  

• 2 years bottle service experience  

• 3   years’   work experience interacting with people in a positive environment  

• Tolerance of all cultures, music and art forms  

Preferred:   

• Point of Sales knowledge  

• Interest in wines, spirits, and Mixology  

• Interest in Night Life  

• Cash handling experience  

• Experience recognizing valid ID's  

• Experience in a live music environment  

Physical Demands/Working Environment:  

• Working environment is fast-paced and often loud and stressful  

• Position requires extended periods of prolonged standing and working on your feet  

• Must be able to lift or move up to 25   lbs.   using proper lifting techniques  

Wha t   You’ll Do :  

• Ability to give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP’s to instill appreciation for their membership and patronage  

• Impeccable knowledge regarding the steps of service for up-scale dining  

• Expert confidence in both bottle and wine service skills   

• The ability to up-sell and offer food and beverage suggestions to guests  

• Extensive aptitude of culinary terms, methods, and up-scale cuisine  

• Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise  

• Ability to understand and execute flawlessly the standards and procedures of Bottle Service.  

• Articulate vocabulary with the ability to adapt and socialize with current audience  

• Exemplary and professional grooming standards  

• Cash handling experience and Point of Sales System experience  

• Strong working knowledge of all beverages  

• Ability to deal with intoxicated guests in a positive and safety minded manner  

• Ability to anticipate and respond to guests needs  

• Suggestively sell beverages and menu items; take orders  

• Answer guest questions, make recommendations, up-sell liquors  

• Communicate drink orders to bar through Point of Sales system  

• Deliver drinks, maneuvering trays through large crowds  

• Maintain line of sight/atmosphere control by circulating through your work area throughout shift  

• Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.   

• Keep tables clean/wiped  

• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques  

• Maintain House of Blues safety and sanitation standards  

• Follow housekeeping standards per HOB policy  

• Keep current on all standard operating procedures  

• Request identification from any guest who appears to be under 30 years of age  

• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies  

• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager  

• Receive payment and process cash, credit card or Travelers check transactions according to HOB policy  

• Ensure that comp and void checks are processed according to HOB policy  

• Assist other servers and staff as needed Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift  

If the above description sounds like you and fits your background,   a pply   online at   http://www.livenation.com/careers/index.html   to join the Live Nation   Clubs and Theaters   team today!  

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.  

EQUAL EMPLOYMENT OPPORTUNITY     Live Nation Enter

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