Cloud Operations Manager

About this role

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The Work: Oracle is seeking a Cloud Operations Manager to support the Army IPPS-A program as part of a large-scale migration, cloud operations, and sustainment effort within Oracle Cloud Infrastructure (OCI). This role leads the operational management and optimization of the cloud-hosted PeopleSoft ecosystem for a large, complex, mission-critical enterprise environment. The Cloud Infrastructure Operations Manager is responsible for leading all operational aspects of the platform, including upgrade planning and coordination, patch deployment, performance optimization, system reliability, cybersecurity compliance, and environment lifecycle management. The manager ensures stable, secure, and high-performing PeopleSoft environments that support mission-critical Army business, HR, personnel, pay, and related operations. Key Responsibilities:

• Strategic Planning & Governance

• Develop and maintain the PeopleSoft cloud infrastructure roadmap, including upgrades, patch cycles, capacity planning, environment lifecycle activities, and modernization initiatives.

• Collaborate with architecture, development, cybersecurity, testing, operations, and mission/business leaders to define operational standards, service levels, support models, and platform governance.

• Establish governance frameworks for environment management, configuration control, change management, release coordination, and operational risk management.

• Coordinate planning across development, test, pre-production, production, and other IPPS-A environments to ensure operational consistency and mission readiness. Cloud Infrastructure Management

• Oversee day-to-day operations of PeopleSoft environments and related IPPS-A ecosystem components, including Ab Initio, OAS/OAC, Kafka/Confluent, Oracle GoldenGate, and Stonebranch Scheduler across development, test, pre-production, and production tiers.

• Manage cloud infrastructure services such as compute, storage, networking, backup/recovery, monitoring, logging, and operational tooling to ensure performance, resilience, and reliability.

• Ensure high availability, disaster recovery readiness, backup/recovery alignment, and adherence to program resilience standards.

• Coordinate with OCI platform teams, database teams, application administrators, system integrators, and mission stakeholders to maintain stable and secure environments. Upgrade & Patch Lifecycle Management

• Plan, schedule, coordinate, and execute PeopleSoft application and PeopleTools upgrades, Ab Initio updates, OAS/OAC updates, Kafka/Confluent updates, Oracle GoldenGate updates, Stonebranch Scheduler updates, CPU/PSU patches, OS patches, database patches, and other technical refresh activities.

• Lead cross-functional teams through end-to-end upgrade cycles, including impact analysis, planning, environment preparation, testing, validation, deployment, rollback planning, and post-implementation review.

• Coordinate with functional, technical, cybersecurity, testing, and change control teams to ensure updates are documented, approved, controlled, tested, and compliant.

• Maintain upgrade and patch calendars, dependency tracking, implementation plans, and operational readiness checklists. Performance & Optimization

• Monitor system health and oversee tuning of PeopleSoft application servers, PIA/web tiers, process schedulers, databases, integrations, middleware, and supporting infrastructure.

• Use monitoring, analytics, logging, and observability tools to proactively identify bottlenecks, improve performance, reduce downtime, and improve operational reliability.

• Implement automation strategies to streamline operations, reduce manual effort, improve repeatability, and strengthen configuration consistency across environments.

• Support capacity planning and performance trend analysis for mission-critical workloads and growth requirements. Cybersecurity & Compliance

• Ensure PeopleSoft and related cloud-hosted environments meet applicable security, compliance, and audit requirements, including STIGs, RMF, FedRAMP-aligned controls, vulnerability management, ATO/ATO-C support, BCAP, and SCCA requirements.

• Coordinate security patching, vulnerability remediation, secure configuration, access control reviews, and configuration hardening across the PeopleSoft ecosystem and supporting infrastructure.

• Work closely with cybersecurity teams to address findings, maintain documentation, collect evidence, and support continuous monitoring and accreditation activities.

• Ensure operational activities are performed in accordance with DoD, Army, IPPS-A, and Oracle security and compliance standards. Operational Leadership & Collaboration

• Lead and coordinate a team of cloud engineers, system administrators, database administrators, application administrators, and operations analysts supporting PeopleSoft and related platform services.

• Coordinate activities across infrastructure, application development, database, testing, cybersecurity, mission owner, and third-party support teams.

• Serve as a primary escalation point for production incidents, driving incident response, root cause analysis, recovery actions, corrective actions, and pr

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