Cloud Operations and Customer Support Engineer, Jr.

About this role

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret/SCI

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: IT Infrastructure and Operations

Job Qualifications: Skills: Cloud Based Services, Infrastructure Management (IM), Linux Distributions Certifications: None Experience: 2 + years of related experience US Citizenship Required: Yes

Job Description: Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Engineer, Jr.  at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.

At GDIT, people are our differentiator. As a Cloud Operations and Customer Support Engineer, Jr. you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Engineer, Jr.  joining our team to support our intelligence customer in Springfield, VA or St. Louis, MO.

HOW A CLOUD OPERATIONS AND CUSTOMER SUPPORT ENGINEER, JR WILL MAKE AN IMPACT

Job Description: In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. You'll be instrumental in maintaining and enhancing our cloud infrastructure, with a strong focus on operational efficiency and customer support.

Key Responsibilities: • Proactively manage and maintain cloud infrastructure, ensuring high availability and performance. • Respond to and resolve customer issues, providing top-tier technical support and customer service. • Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment. • Engage in application monitoring to assist in identifying and addressing application performance or availability issues. • Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues. • Develop and maintain comprehensive documentation for application support procedures.

What You'll Need

Education and Experience: • Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience. • 2+ years of experience in IT, with a strong focus on cloud operations and customer support.

Required Skills : • Proficiency with AWS cloud services and infrastructure management. • Exceptional troubleshooting and problem-solving skills. • Experience in providing customer-focused technical support. • Knowledge of Linux distributions (e.g., RedHat, CentOS). • Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus). • Excellent communication and collaboration abilities.

Location: Springfield, VA or St. Louis, MO US Citizenship Required

GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and learning opportunities ● Support: An internal mobility team focused on helping you achieve your career goals ● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off ● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

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The likely salary range for this position is $107,744 - $127,650. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

T elecommuting Options: Onsite

Work Location: USA VA Springfield

Additional Work Locations: USA MO St.Louis - 4240 Duncan Ave (MOS006)

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.    

Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.     About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge

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