Cloud Engineer – Vercel Platform Support

About this role

ABOUT THE ROLE

We're looking for an experienced Cloud Engineer / Vercel Platform Support Engineer to join a growing team supporting enterprise cloud-hosted digital platforms. This is a brand-new platform ownership role focused on building operational excellence, governance, reliability, and support processes for the Vercel platform — while working with modern web technologies and cloud-native architectures on behalf of a major enterprise client.

Note: This position is open to US Citizens only. Visa sponsorship is not available.

WHAT YOU'LL DO

- Administer and support the Vercel hosting platform for enterprise-scale web applications

- Partner cross-functionally with Product Owners, Architects, Security, and Development teams

- Drive incident management, root cause analysis (RCA), and service restoration efforts

- Implement platform governance, monitoring, automation, and observability practices

- Manage deployments, user access administration, and overall platform reliability

- Establish repeatable operational processes and ITGC-compliant service offerings

- Support Next.js, React, REST APIs, and cloud-native applications hosted on Vercel

WHAT WE'RE LOOKING FOR

Required:

- 5+ years of experience supporting Adobe Experience Manager (AEM) platforms

- Strong hands-on experience with AEM as a Cloud Service

- Expertise in Dispatcher, CDN, and cloud deployments

- Demonstrated experience with Vercel Platform Administration

- Solid knowledge of Next.js, React, REST APIs, and cloud-native architectures

- Experience with platform monitoring, automation, and observability tooling

- Proven track record in Incident Management & Root Cause Analysis

- Background in enterprise platform governance and production support

- Bachelor's Degree (required)

- Must be a US Citizen (no visa sponsorship available)

COMPENSATION & BENEFITS

- Salary: $65/hr USD

- Fully remote work arrangement

LOCATION

This role is fully remote. Candidates based in or near Nashville, TN are preferred, though applicants from other US locations are welcome to apply.

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