Clinician / DHH / Deaf and Hard of Hearing Services / Charlotte Office

About this role

We are hiring for: Clinician / DHH / Deaf and Hard of Hearing Services / Charlotte Office Type: Credentialed If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!  

Our Deaf and Hard of Hearing (DHH) Therapists provides comprehensive clinical assessments and evaluations, as well as medically necessary outpatient therapy services to deaf and hard of hearing adults and children with mental health, developmental disabilities and/or substance abuse challenges so they may attain personal outcomes and lead full, meaningful lives that they envision.

Our DHH Therapists rely on experience, knowledge and education with limited direction to provide quality services to the Deaf and Hard of Hearing populations.   By employing Deaf professionals, RHA ensures that the unique needs of the deaf community and deaf culture are respected and integrated into all services, including mental health and employment services.

Our services are designed to offer support to Deaf individuals as they seek to establish stable living arrangements, learn new skills and information, find helpful resources, and gain meaningful employment.  We believe that people should be as independent as possible in their lives, while receiving the support they need to be successful in reaching their goals.

Quality Management/Clinical • Facilitates clinical intakes and assessments for adults and children with a wide variety of mental health, developmental disabilities, and substance abuse challenges • Provides comprehensive clinical assessments to determine services needed and medically necessary • Effectively evaluates and treats clients • Formulates comprehensive person-centered treatment plans that are individualized to the individual/family’s specific treatment needs and are based on clinical experience and knowledge. • Utilizes various, best practice therapy modalities of treatment • Provides individual and group therapy services to promote optimum mental health and overall wellbeing • Establishes and maintains the confidence and cooperation of individuals and families on service, other staff members, and community stakeholders in carrying out the goals and objectives of the treatment plan • Maintains and exhibits self-awareness and professional boundaries • Establishes a non-threatening therapeutic treatment environment • Prepares/obtains correspondence reports as necessary to implement effective assessments, treatment plans and therapy services • Performs clinical role consistent with RHA policy and procedures, State and Federal rules and statutes • Serves as a member of the QA Audit Team to review various charts for accuracy

Advocacy and Mentoring/Coaching • Encourages individuals and families receiving services to explore their feelings, thoughts, and behaviors and to develop insights into themselves, their relationships, and how to achieve their desired  outcomes

Operations • Submits and obtains authorizations from Value Options and Local Management Entities • Ensures that services rendered to persons served are billable via management of cases and/or providing direct services • Ensures treatment service records are in compliance  with and corrected in accordance to agency, state, local, federal, and accreditation standards. • Ensures that documentation of service planning, authorization, billing and provision is completed in a manner consistent with RHA policy and procedure and state rules, definitions, or laws • Ensures adherence to confidentiality of records and documentation consistent with HIPPA guidelines • Ensures that incident reports are completed and submitted to appropriate state/local agencies and consistent with RHA policy and procedure.

Team Work • Participates in treatment team meetings • Provides on-call/first responder services as scheduled at local office. Provides crisis intervention and response for individuals assigned to caseload or as additional on-call role. • Refers individuals inquiring  about services or receiving services to appropriate community agencies and resources • Communicates ideas on improving services to Team Leader and/ or Director • Provides clinical, technical assistance to team in case conceptualization, development, and/or implementation of PCP • Attends clinical team meetings • Coordinates clinical team meetings as requested or directed by the Director or Team Leader to enhance clinical knowledge and ensure quality provision of integrated services • Provides training  other teams on clinical and diagnostic material at the request of the Director or Vice President of Operations

Communication • Maintains consistent communication with Team Leader, Therapist, and State Director (as appropriate) regarding documentation, authorizations, consumer progress toward goals, and consumer satisfaction. • Maintains regular contact with the persons served, their treatment teams, guardian and significant others in the person’s life • Business Performance • Provides clinical services and supports in attainment of budgetary goals • Collaborates with management to promote the growth of the company by making sound clinical decisions regarding revenue and expenditures as related to current and new services.

Education, Licensure, and Experience required for the position include: • Doctorate Degree in Psychology, Social Work, Education, Nursing, Sociology. • Two years of mental health, developmental disabilities, and/or substance abuse clinical services experience       • Fluency in American Sign Language (ASL) (Required)   as determined by a Sign Language Proficiency Interview (SLPI) score of Advanced Plus or better.  • Knowledge of Deaf Culture (Required)

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