Clinical Outcomes Lead, Skilled Nursing

About this role

About Us

Sage is on a mission to improve care and quality of life for older adults, starting with those residing in senior living facilities. Falls are the leading cause of injury-related death among adults over 65. And yet, fall prevention and emergency response systems for older adults are archaic and ineffective. At Sage we've built a more modern way of understanding when older adults need help, including methods for residents to alert caregivers when in need of help, and corresponding software for caregivers to triage response. Our company mission is to create a product that our client counterparts love, and this role is a key part of that objective.

Sage is a small, tight team of ambitious, multi-disciplinary entrepreneurs. We are a software-enabled, mission-driven company, and are focused only on the problems that are central to achieving that mission. At Sage, we work hard and fast but also know that to build a truly important company, we need to treat our work as a marathon, and not a sprint. The journey matters.

About this Role

The Clinical Outcomes Lead serves as the clinical market leader for Sage’s skilled nursing expansion efforts. Reporting to the Head of Clinical, this role bridges frontline care delivery, data insights, and product adoption to drive measurable clinical and operational outcomes across SNF customer sites.

This individual will build trusted relationships with Directors of Nursing and senior clinical leaders, lead clinical adoption strategies, and translate outcome data into credible narratives that support pilot success, customer retention, and portfolio expansion. The Clinical Outcomes Lead plays a critical role in turning early implementations into evidence-based proof points that reinforce Sage’s clinical value proposition in the post-acute market.

Success in this role requires strong clinical fluency, comfort working in technology-enabled care environments, and the ability to quickly earn credibility with skeptical stakeholders while driving meaningful change in complex SNF settings.

This role is based in NYC and requires up to 25% travel to support onsite clinical partnership with pilot and expansion communities, with a focus on accelerating product adoption, validating workflow integration, and ensuring Sage deployments translate into clear clinical and operational success.

Responsibilities

Clinical Relationship Leadership (SNF Vertical)

Serve as Sage’s primary clinical partner for SNF customers.

• Build and maintain trusted relationships with Directors of Nursing, Administrators, regional clinical leaders, and frontline staff

• Identify and develop clinical champions and convert skeptics into advocates through hands-on partnership

• Lead regular clinical engagement cadences across pilot and expansion sites

• Represent Sage’s clinical expertise in enterprise conversations

Clinical Outcomes Ownership

Define, measure, and communicate the clinical impact of Sage deployments.

• Establish baseline clinical metrics and success criteria in partnership with customer leadership

• Monitor and interpret outcomes including hospital readmissions, response times, staffing efficiency, and quality indicators

• Partner with the Head of Clinical and Data teams to develop SNF-specific dashboards and reporting frameworks

• Translate outcomes into credible clinical narratives for facility, regional, and executive stakeholders support customer retention and expansion

Clinical Proof Points & Expansion Support

Turn successful implementations into scalable evidence of value.

• Develop clinical case studies, outcome summaries, and impact narratives

• Present results to facility and regional leaders to support pilot conversion and portfolio expansion

• Partner with Growth and Sales teams to reinforce clinical differentiation in enterprise deals

Product and Market Insight

Ensure Sage solutions align with real SNF workflows and clinical priorities.

• Observe care delivery workflows and recommend practical improvements to support sustained usage

• Provide structured feedback to Product and Customer Success teams on clinical workflow, adoption barriers, and feature needs

• Surface emerging market insights and operator priorities to inform Sage’s SNF strategy

Minimum Qualifications

• RN with 5+ years experience, including direct SNF or post-acute care delivery and at least 1–2 years in a clinical success, implementation, or advisory capacity

• Deep familiarity with the regulatory landscape: CMS, PDPM, 5-Star Quality Rating System, hospital readmission reporting

• Expertise in clinical data analysis and synthesis: interpreting complex data and translating it into accurate, compelling narratives for executive-level customer presentations.

• Proven ability to build trust with clinical stakeholders quickly (this person earns credibility through clinical fluency and follow-through, not rapport alone)

• Comfort working in technology-enabled care environments, including dashboards, reporting tools, and clinical analytics platforms

Preferred Qualifications

Clinical & Industry Experience

• Experience working for a healthcare technology vendor, consultant, or managed services company

• Familiarity with leading SNF EMR platforms

• Prior leadership experience in clinical operations

Data & Analytics

• Comfort with BI tools (Tableau, Looker, or similar)

• Experience building or contributing to clinical quality improvement initiatives with measurable outcomes

• Familiarity with MDS assessment processes and how they connect to quality metrics

Relationship & Growth Skills

• Experience presenting to C-suite or regional operations leaders in a customer-facing or internal strategy context

• Track record of building clinical champions inside complex, matrixed organizations

• Prior involvement in sales support, pilot programs, or implementation work

Startup & Operational Fit

• Comfort operating without established playbooks

• Experience in a high-growth

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