Clinical Call Center Representative - Dallas, TX

About this role

Fortrea is hiring for Call Center Representatives to recruit volunteer participants for our Phase 1 normal healthy volunteer studies.

We have full-time, part-time and on-call positions available. It may vary depending on current needs.

Training is on-site in our Dallas clinic for 4 weeks Monday - Friday from 8am-5pm CDT.

Job Overview: Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants.

Summary of Responsibilities: • Receiving and placing calls from and to potential study participants. • Enter medical history and demographic information from potential study participants into computerized database. • Communicate study information to potential participants. • Phone screen participants according to the scripts provided for each study. • Schedule screening appointments for potentially qualified participants. • Confirm screening appointments. • Make recommendations for process improvement. • May respond to all inquiries from participants from the Fortrea CRU email account. • Liaison with screening department in coordinating all necessary screening information needed for recruitment. • Performs other related duties as assigned.

Qualifications (Minimum Required): • Required: USA HS Diploma or equivalent

Experience (Minimum Required): • Required: USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred.

Physical Demands/Work Environment: • Regularly required to sit. • Must have excellent communication skills; bilingual in Spanish is a plus • Must have excellent computer skills. • Must be able to work a flexible schedule including evenings and weekends.

#LI-ML1

Learn more about our EEO & Accommodations request here .

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