Clinic Administrator

About this role

Scheduled Weekly Hours: 40   Schedule : Monday - Friday (8:00 am - 5:00 pm)   Pay Range Minimum: $43,888.00   Education We're Looking for: Bachelors: Healthcare Administration, Business Administration, Management, or related field, Combination of relevant healthcare leadership experience and Associate degree (Required)   Certifications We're Looking For:  

Experience We're Looking For:

Behavioral health, outpatient healthcare, or multispecialty practice experience | Not Required
Experience with electronic health record (EHR) systems. | Required
Healthcare operations or medical office management experience | 3-5 Years | Not Required
Supervisory Experience | Not Required    Additional Details: Required Knowledge, Skills, & Abilities: • Strong leadership and team management abilities.

• Knowledge of behavioral health practice operations and healthcare regulations.

• Understanding of scheduling, patient access, and revenue cycle workflows.

• Excellent organizational, communication, and problem-solving skills.

• Ability to analyze operational data and implement process improvements.

• Strong customer service and conflict-resolution skills.

• Proficiency in Microsoft Office Suite and healthcare technology systems.

• Ability to manage multiple priorities in a fast-paced healthcare environment.

  Job Description Summary: The Clinic Administrator serves as the operational lead for the behavioral health practice and is responsible for overseeing daily clinic operations, staff supervision, patient experience, business functions, and administrative performance. This role partners closely with clinical and operational leadership to ensure efficient workflows, high-quality patient care, regulatory compliance, and strong employee engagement within the outpatient behavioral health setting.   What You'll Do: Operational Leadership • Oversee daily operations of the behavioral health practice to ensure efficient workflows and service delivery.

• Manage front office operations and medical support including scheduling, patient registration, intake, referrals, and call management.

• Ensure smooth patient flow and timely access to behavioral health services.

• Develop and implement office procedures and operational best practices.

• Monitor office performance metrics and identify opportunities for improvement through KPI Dashboard

• Coordinate facility operations, maintenance, and vendor relationships.

• Schedule and hold monthly clinic operations meetings

Staff Leadership & Supervision • Directly supervise administrative and support staff including front desk personnel, office coordinators, schedulers, and medical support staff.

• Assist with recruitment, interviewing, onboarding, training, coaching, and performance management.

• Foster a positive, collaborative, and accountable workplace culture.

• Coordinate staff scheduling and ensure appropriate office coverage, and fill in for support staff when unavailable

• Support employee engagement and retention initiatives.

Financial & Business Operations • Monitor budgets, office expenses, and operational productivity.

• Collaborate with other Monarch departments to support revenue cycle processes including insurance verification, authorizations, billing coordination, and collections

• Review operational and financial reports to ensure performance targets are met.

• Assist leadership with strategic planning, growth initiatives, and operational forecasting.

• Support provider scheduling optimization and patient access initiatives.

• Ensure charts are accurate with correct information such as location, provider, insurance, and demographic information and audit for compliance regularly.

• May be asked to support operations at locations outside of the primary worksite as needed to meet business and patient care needs.

• May be required to work beyond regularly scheduled hours, including after 5:00 p.m., as needed to support patient care and clinic operations.

Patient Experience & Customer Service • Ensure delivery of exceptional customer service to patients and families.

• Address patient complaints and service recovery concerns professionally and promptly.

• Promote a welcoming, trauma-informed, and culturally responsive environment.

• Maintain high standards for patient satisfaction and engagement.

• Fill in for any gaps in office coverage as needed.

• Collect basic vitals and complete UDS in absence of nursing staff as needed

• Ensure and maintain a clean, organized facility

Compliance & Quality Management • Ensure compliance with HIPAA, OSHA, state regulations, payer requirements, and organizational policies.

• Maintain readiness for audits, accreditation reviews, and site inspections.

• Ensure accurate administrative documentation and records management.

• Support quality improvement initiatives and risk management activities.

Collaboration & Communication • Serve as liaison between operational leadership, clinical providers, departments, and administrative staff.

• Participate in leadership meetings and organizational initiatives.

• Communicate operational updates, challenges, and successes to leadership.

• Communicate organizational messages and updates to team members.

• Collaborate with clinical leadership to improve workflows and patient outcomes.

  Benefits: We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.   Make a Difference in Someone’s Life! At Monarch, we work together to provide lif

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