Client Success Specialist, Digital Strategy & Success

About this role

About OUTFRONT OUTFRONT is one of America’s leading IRL media companies, built to do more than be seen.  We create breakthrough real-world experiences that engage, influence, and drive impact. Through creative excellence, high-impact environments, and intelligent audience data, we help brands move people, show up with relevance, and make a lasting impression.

Our media lives where life happens, embedded in the culture and landscape of cities and the flow of everyday movement.  It’s trusted, unavoidable, and part of the cultural fabric, creating meaningful connections between brands and the audiences they serve.

We’re redefining out of home by bringing intelligence, flexibility, and digital innovation to scale, turning physical presence into measurable impact and real-world influence.  We are committed to creating a diverse and inclusive work environment that promotes the growth of our people. Come join our industry-leading team!

What We Offer OUTFRONT offers a comprehensive benefits program including: • Medical, Dental, Vision (including same and opposite-sex domestic partners) • HSA and FSA plans, Family Benefits, Pet Benefits • 401(k) Plan with an Employer Match • Paid Time Off, Commuter Benefits, Educational Assistance • Robust Diversity, Equity and Inclusion program including 7 Employee Resource Groups (ERGs)

Job Summary  

The  Client Success Specialist  owns day-to-day campaign success for   digital campaigns in close partnership with  Digital Strategy Leadership, Account Executives, Ad Operations, and   Clients . This role translates campaign   strategy and   requirements into executable plans, builds proposals and impression   goals , supports   accurate   launches,   monitors   pacing and delivery, and communicates performance throughout the campaign lifecycle.  

The specialist serves as a trusted  post-sale execution partner  who helps ensure operational excellence, proactive communication, strong client confidence, and readiness for renewal.  

Key Responsibilities  

• Own day-to-day campaign   execution   for assigned   digital campaigns   in partnership with  Account Executives ,  Digital Strategy Leadership   and Ap Operations .  

• Build proposals and impression goals once campaign requirements are received and clarified.  

• Validate campaign goals, delivery expectations, targeting parameters, timing, and budget inputs prior to launch.  

• Partner with  Ad Operations  to ensure campaigns launch accurately, on time, and   in accordance with   operational standards.  

• Monitor campaign pacing, delivery, and overall campaign health;   identify   risks early and escalate as needed.  

• Provide  weekly, end-of-campaign, and ad hoc reporting  to internal stakeholders and clients.  

• Communicate campaign performance proactively, including delivery status, optimization opportunities, and key insights.  

• Lead post-campaign recaps that highlight results, learnings, and renewal opportunities.  

• Translate campaign outcomes into actionable recommendations that support retention and future revenue growth.  

• Serve as the communication bridge across  Sales, Digital Strategy,   and Ad Operations  to resolve issues quickly and keep execution on track.  

• Maintain strong turnaround times and adherence to campaign execution standards, processes, and SLAs.  

• Represent campaign execution details confidently in client-facing conversations and contribute to a high-quality customer experience.  

Qualifications  

• Bachelor's Degree.

• Direct e xperience   in   previous  c lient  s uccess, account   management   or   sales support   role   across   d igital   adverting .  

• Strong understanding of   digital   campaign setup, delivery monitoring, reporting, and post-sale execution.  

• Ability to manage multiple campaigns and deadlines in a fast-paced environment.  

• Strong written and verbal communication skills, with the ability to present performance updates clearly and professionally.

• Strong organizational, analytical, and problem-solving skills with high attention to detail. • Ability to work cross-functionally with Sales, Digital Strategy, Ad Operations, and other internal teams. • Experience with digital campaigns, pacing, optimization, and reporting strongly preferred.

​ The salary range for this role is $71,000-$75,000 per year.  Compensation is determined during our interview process by assessing a candidate’s experience and skills relative to internal peers and market benchmarks evaluated for the scope and responsibilities of the position.  Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the California Salary Transparency Law. 

To all Recruitment Agencies: OUTFRONT Media LLC does not accept agency and unsolicited resumes. Please do not forward resumes to our OUTFRONT Media employees or any other company location .

OUTFRONT Media is not responsible for any fees related to unsolicited resumes.

OUTFRONT Media Is An Equal Opportunity Employer

All applicants shall receive equal consideration without regard to race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status or disability. Please refer to the OUTFRONT Media Affirmative Action policy statement.

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