Client Services Sr. Account Specialist

About this role

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.

At Yahoo DSP, we're shaping the future of omnichannel advertising. Our platform helps advertisers plan, activate, measure, and optimize campaigns across channels, powered by proprietary Yahoo O&O data, identity, and measurement capabilities designed for today's evolving media landscape.

As Yahoo DSP continues to embed agentic AI at the core of our platform and our business, we're embracing an agentic-first mindset that reimagines how work gets done. We believe intelligent AI agents can augment human expertise, automate complex workflows, surface deeper insights, and enable more proactive decision-making—allowing our teams to spend more time on strategic consulting and customer success. This approach empowers us to elevate every client interaction by delivering smarter recommendations, faster execution, and more personalized service that drives meaningful business outcomes.

About Client Services The Client Services team is a critical part of Yahoo Ads Sales, partnering with advertisers and agencies to maximize performance and long-term growth on the Yahoo DSP. Our mission is built on three core pillars: building trusted partnerships, driving sustainable revenue growth, and consistently exceeding client expectations.

As trusted advisors, we combine deep platform expertise with strategic thinking to help customers achieve their business objectives across every stage of the campaign lifecycle. We thrive on solving complex challenges, uncovering new opportunities through data, and continuously evolving the way we support our customers.

As we embrace an agentic-first operating model, our team leverages AI-powered tools and intelligent workflows to enhance productivity, improve decision-making, and deliver faster, more proactive service. By combining human expertise with AI-driven capabilities, we're redefining what exceptional client service looks like and creating more value for every customer interaction.

What We're Looking For We are seeking a talented and driven Sr. Account Specialist to join Yahoo, a company transforming digital advertising through its leading omnichannel demand-side platform.

In this role, you will partner closely with the Sales team to manage and grow strategic advertiser relationships while delivering consultative guidance that helps customers achieve measurable business outcomes. You'll leverage campaign data, performance insights, and emerging platform capabilities to identify optimization opportunities, unlock incremental revenue, and deliver exceptional client experiences.

Success in this role requires both strategic thinking and operational excellence. You'll become a trusted advisor to your clients, helping them navigate an increasingly complex advertising ecosystem while utilizing AI-powered capabilities and agentic workflows to accelerate analysis, streamline execution, and provide more impactful recommendations.

As Yahoo continues to evolve toward an agentic-first future, you'll play an important role in adopting and shaping new ways of working that improve internal efficiency while elevating the quality, speed, and consistency of service we provide to our customers. Your professional presence, communication skills, and ability to build lasting relationships make you a trusted partner to both clients and internal stakeholders. You are comfortable managing multiple priorities, solving complex business challenges, and proactively identifying opportunities that create value for your clients.

If you're passionate about programmatic advertising, data-driven decision-making, AI innovation, and delivering exceptional customer experiences, we'd love to hear from you.

A Day in the Life • Serve as the primary advertiser point of contact throughout the entire campaign lifecycle, owning campaign success from launch through optimization and post-campaign analysis.

• Manage a portfolio of accounts as a strategic business owner, identifying opportunities to grow customer investment and long-term partnerships.

• Become an expert in the Yahoo DSP, including Programmatic Display, Advanced TV, Native, DOOH, OLV, Commerce Media, and emerging advertising solutions.

• Partner cross-functionally with Sales, Associate Client Services, Product, Operations, and other teams to deliver exceptional customer outcomes.

• Build trusted consultative relationships with brand and agency partners by providing strategic recommendations grounded in performance data and business objectives.

• Monitor campaign delivery and performance, proactively identifying optimization opportunities, resolving issues, and recommending growth strategies.

• Develop and present strategic insights, campaign wrap-ups, executive business reviews, and performance recommendations.

• Lead onboarding and ongoing education for clients, helping them maximize platform adoption and campaign success.

• Champion the voice of the customer by partnering with Product teams to influence platform enhancements and future innovation.

• Embrace an agentic-first approach by leveraging AI-powered tools and intelligent workflows to improve productivity, accelerate campaign analysis, automate routine tasks, and deliver faster, higher-quality client recommendations.

• Continuously identify opportunities to improve internal processes and customer experiences through innovation, automation, and thoughtful application of AI capabilities.

• Lead proactively—not simply by managing tasks, but by anticipating client needs, thinking strategically, and driving accounts forward.

Previous Job Experience • BS/BA or equivalent experience.

• 3–5+ years of experience in digital advertising, client services, account management, marketing, or a related

Similar jobs

• Senior Client Accounts Specialist — Hklaw · Operations Center - Tampa | Dallas
• Sr. Client Services Account Manager — Collinsongroup · Dallas
• Sr Client Accounts Specialist — DLA Piper · Chicago, IL | Austin, TX | Dallas, TX
• Client Services Specialist — Sun Life · Wellesley Hills, Massachusetts | Hartford, Connecticut | Baltimore, Maryland
• Client Services Specialist — Sun Life (Experienced) · Wellesley Hills, Massachusetts | Hartford, Connecticut | Baltimore, Maryland
• Client Services Specialist — Drivewealth · Office - Chicago
• Client Services Account Manager — ALS · Reno, Nevada, United States
• Client Services Account Manager — Ercot · Taylor, TX