Client Services Associate

About this role

Client Services Associate

📍 Location: El Paso, Texas 🕓 Work Schedule: 7:00 AM – 3:00 PM 📅 Working Days: Monday – Saturday 🏢 Work Arrangement: On-site

SPS Global is seeking a professional and service-driven Client Services Associate to support daily office, mail, shipping, and workplace operations. This role is ideal for someone who enjoys staying organized, working across different responsibilities, and providing exceptional service in a professional environment.

The Client Services Associate plays an important role in keeping workplace operations running smoothly while delivering prompt, courteous, and efficient service to both SPS and client employees.

Job Overview

The Client Services Associate supports a variety of office services functions, including inbound and outbound mail, shipping and receiving, package distribution, copy/print services, office supply management, hospitality support, and general workplace services.

The position also provides backup reception and concierge coverage as needed, making flexibility, professionalism, and a strong customer service mindset essential.

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

What You'll Do

Mail, Shipping & Office Services

• Receive, sort, track, and distribute incoming mail and packages

• Process outgoing mail and shipping transactions

• Perform shipping and receiving duties and maintain appropriate chain-of-custody documentation

• Notify employees of deliveries and respond to mail and package inquiries

• Assist with copy/print requests and monitor multifunction devices (MFDs)

• Replenish toner, paper, and other office supplies as needed

• Submit work orders for equipment or workplace service requests

Hospitality & Workplace Support

• Stock and maintain pantry, kitchen, barista, conference, and meeting areas

• Assist with meeting and conference room setups

• Maintain clean, organized, and professional business service areas

• Support light maintenance, workplace organization, and office moves as needed

• Monitor supply inventory and replenish or order materials when necessary

Customer Service & Team Support

• Provide 5-star customer service to clients and employees

• Provide reception or concierge coverage when needed

• Build positive and professional relationships with customers and internal teams

• Maintain professionalism and discretion when handling sensitive requests

• Train backup personnel on established procedures

• Proactively assist with additional responsibilities during downtime

What We're Looking For

Required

• High School Diploma or equivalent

• Strong customer service and communication skills

• Excellent organizational and time-management abilities

• Ability to manage multiple priorities in a fast-paced environment

• Basic proficiency with Microsoft Office Suite and ability to learn new systems

• Ability to work independently and collaboratively

• Professional appearance, demeanor, and attitude

Preferred

• 1+ years of experience in office services, mailroom operations, shipping and receiving, hospitality, or a related environment

• Familiarity with shipping and receiving procedures

• Working knowledge of multifunction devices (MFDs), copiers, printers, or similar office equipment

Competencies

• Excellent customer service orientation

• Strong verbal and written communication

• Attention to detail and accuracy

• Organization and multitasking

• Problem-solving and adaptability

• Professionalism and reliability

• Ability to work independently and take initiative

• Team-oriented and collaborative approach

Physical Requirements

• Ability to lift or move 40 lbs. or greater frequently

• Ability to use a wheeled cart with a load capacity of up to 60 lbs.

• Ability to walk, bend, kneel, stand, and sit for extended periods

• Manual dexterity for operating office and mailroom equipment

Travel: None or negligible

What We Offer

Career Growth: Opportunities to build skills across client services, workplace operations, mail services, and hospitality.

Learning & Development: A culture focused on continuous learning and professional development.

We Recognize Talent: Recognition programs designed to celebrate employee contributions and performance.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, EAP, Short-Term Disability, Life Insurance, Education Discounts, 401(k) with matching, Entertainment Discounts, and Paid Time Off.

Note: Benefit eligibility may vary based on position and scheduled hours. Please inquire with Human Resources for additional information.

Disclaimer: This job description is not intended to contain a comprehensive listing of all duties and responsibilities. Responsibilities may change at any time based on business and operational needs. WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.

• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.

• Bonuses: Are available for employee and client referrals for current employees.

• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection,

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