Client Service Associate

About this role

About Us

Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.

About the Role

As a Client Service Representative on the Client Service Team, you will support our clients (entrepreneurs and their finance teams) by providing effective and timely assistance over live chat, phone, and email. You will handle inquiries ranging from basic technical issues (such as password reset) to complex service questions (such as guidance with their ERP integration or setting up an expense management policy on the platform). This role requires working late evening hours independently, making self-motivation and good judgment essential as you'll be working without immediate backup. This position offers an opportunity to contribute to client satisfaction while developing skills in customer service at a growing company.

Schedule

This is an in-office position based out of our downtown Salt Lake City office.

We have two available schedules M-F (MST): 10:00am-6:00pm 2:00pm-11:00pm (with a potential to move to a 4/10 shift after 30 days)

During training, your schedule will be from 9:00am-5:00pm for the first few weeks of onboarding. Schedules can be subject to change with tenure in the role.

Responsibilities

- Customer issue resolution: Address and resolve standard customer issues via chat, phone, and email during late evening shifts. Apply good judgment when handling cases independently.

- Service documentation: Document common client issues and resolutions to help build the knowledge base for the team.

- Feedback collection: Gather client feedback to help identify potential service improvements.

- Team communication: Effectively document and communicate ongoing issues to the day team for follow-up when needed.

- Process adherence: Follow established protocols and procedures for client service delivery.

Qualifications

- 2+ years of experience in customer service, specific financial services or startup exposure preferred.

- Self-motivated with the ability to work independently during late evening hours with minimal supervision.

- Good judgment and decision-making skills when handling cases solo.

- Strong communication skills with the ability to explain complex concepts clearly to clients.

- Basic understanding of finance concepts: banking, credit cards, and accounting principles.

- Comfortable working in a fast-paced environment and adapting to changing priorities.

- Bachelor's degree preferred.

Candidates must be able to work independently during these hours with minimal supervision and demonstrate reliable attendance, as you will be the primary point of contact for clients during these times. Our people are our most valuable asset. The salary range for this role is $58,000-65,000. Base salary may vary depending on relevant experience, skills, and business needs.

Diversity is a core value at Rho. We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.

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