Client Platforms Salesforce Business Analyst

About this role

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description Ares is seeking a Senior Associate to serve as a Business Analyst within Client Platforms, the engineering team responsible for all client-facing systems within Ares, including Sales, Marketing, Client Reporting, and Digital/Web platforms. Reporting to a Vice President,   Produc t Manager, this individual will gather requirements, document business processes,   and support the successful delivery of digital products and technology initiatives   supporting   the   Institutional Investor Lifecycl e   such as investor onboarding and post-close servicing.    

In addition to traditional business analysis responsibilities, this role will work closely with business stakeholders to define, document, and   optimize   end-to-end business process flows, ensuring technology solutions align with operational needs and strategic business   objectives . The ideal candidate can   demonstrate   clear lineage from requirements back to business outcomes and, ideally, quantifiable relationships to key performance indicators (KPIs).  

Candidates   should have experience working with Salesforce-based business processes and technologies, including gathering requirements, mapping workflows, and partnering with business users to drive platform enhancements.  

This role is ideal for an early-career professional looking to build   expertise   in product management, enterprise technology, and client platform solutions within asset management.  

The successful candidate will be a trusted partner to business stakeholders and product managers by producing clear requirements, improving delivery quality, building deep business knowledge, and helping define efficient operating processes across the investor lifecycle. The candidate should have outstanding written and verbal communication skills and the presence   to   partner   with senior stakeholders across engineering and the business.  

Primary Functions & Responsibilities:  

• Elicit and document business requirements and ensure alignment to business outcomes and KPIs.  

• Partner with business stakeholders to define, document, and improve end-to-end business process flows and operating models.  

• Create user stories, process maps/flows, acceptance criteria, and   supporting   documentation.  

• Analyze   current-state   and   future-state   processes and recommend improvements to drive efficiency and scalability.  

• Collaborate with stakeholders to translate business needs into Salesforce and other client platform requirements.  

• Assist   with backlog refinement and sprint planning.  

• Support testing, UAT coordination, and defect triage.  

• Assist   with project documentation and meeting materials.  

• Track action items and ensure follow-up with stakeholders.  

• Develop subject matter   expertise   across client platforms, including Salesforce and investor lifecycle processes.  

Qualifications:

Experience & Background  

• 1-3 years of business analysis, consulting, or technology experience.  

• Strong analytical, communication, process mapping, and documentation skills.  

• Experience   facilitating   requirements   gathering sessions and working directly with business stakeholders to define business processes and workflows.  

• Experience working with Salesforce, including supporting Salesforce-based business processes, requirements gathering, workflow documentation, and platform enhancements.  

• Familiarity with Agile delivery methodologies and project management best practices.  

• Comfortable presenting to business and technology leaders.  

• Exposure to asset management, financial services, or capital markets preferred.  

• Experience with Jira and Confluence preferred.  

• Experience supporting client onboarding, investor lifecycle, CRM, or client servicing processes is a plus.  

Reporting Relationships Senior Vice President, Investor Information Systems Compensation The anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role.

$145,000 - $150,000

The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.

Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.

Similar jobs

• Senior Salesforce Business Analyst — Guidehouse · Remote
• Salesforce Business Analyst — Formativgroup · Remote
• Salesforce Business Analyst — Nationalpublicradioinc · Remote
• Staff Business Systems Analyst - Salesforce — Pieinsurance · Remote
• Senior Business Analyst – Salesforce Technology & Business Systems — Motorola Solutions · Remote
• Sales Ops Salesforce Business Analyst — Penumbrainc · Alameda, CA
• Salesforce Data Analyst — Airgas · Radnor, PA (Airgas HO)
• Salesforce Solution Consultant (Business Analyst) — Guidehouse · Remote