Client Partner, Mavens

About this role

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health:

This position is responsible for maintaining strong customer relationships to ensure successful renewals while driving growth opportunities. The role involves upselling managed services, expansion of project services, and/or expanding existing accounts by selling new workflow solutions and increasing license adoption to existing customers. Success in this role requires a strategic approach to account management, a deep understanding of workflow solutions, and a consultative sales mindset.

You'll be a critical part of the Revenue team, creating the foundational relationships that translate into strategic partnerships and business growth for the Mavens, a Komodo Health company.

Looking back on your first 12 months, you will have accomplished…

• Achieved client satisfaction by prioritizing a customer-first approach, resolving escalations within target SLAs, and maintaining an on-time delivery rate for all projects.

• Drove revenue uplift across key accounts through effective engagement strategies and secured net-new projects within the top 20 accounts, contributing to incremental annual revenue growth

• Delivered renewals and communicated clear ROI to stakeholders, resulting in consistent alignment and trust during quarterly business reviews (QBRs).

• Secured upsell revenue and expanded adoption of new solutions.

• Developed compelling renewal and expansion collateral that increased contract value while fostering strategic partnerships with buyers and key decision-makers across the portfolio.

You will accomplish these outcomes through the following responsibilities:

Service/ Support

• Prioritize a customer-first approach in all interactions and decision-making, ensuring the customer's needs are at the forefront.

• Provide strategic support and guidance on key deliverables and respond promptly to customer requests for existing business.

• Collaborate with Engagement Leads to manage project scope, address escalations, and ensure alignment with customer expectations.

• Work closely with Project Managers and Engagement Leads to handle customer investment requests, negotiate contracts for new projects, and renew Managed Services agreements.

• Partner with the consulting organization and project teams to address customer concerns, resolve escalations, and assign the most qualified team for each project, ensuring successful delivery and customer satisfaction.

• Drive account expansion and growth by fostering deeper engagement across the existing account base.

• Proactively identify and pursue new opportunities within a dedicated portfolio of top 20 accounts, focusing on strategic growth and value creation.

Value Delivery

• Communicate/evangelize the value delivered and ROI for renewals and existing business

• Prepare for and lead QBRs

• Ensure effective management of customer escalations in collaboration with the Engagement Lead to drive resolution and maintain client satisfaction

Account Growth

• Proactively educate stakeholders on new services and product features in coordination with Solution Leads

• Ensure BANT and secure budget for renewals, managed services on existing business

• Ensure BANT and secure the budget for certain allowed upsells on existing business:

• Additional Mavens assets, including Medical Information Cloud, Publications Planning, Care Connect, or Grants Management

• Additional services integrated with Mavens solutions or aligned with Salesforce capabilities.

• Engage regularly with buyers / key decision makers for existing business

• Develop all renewal/expansion collateral

• Identify other upsell opportunities

What you bring to Komodo Health (required):

• 10+ years overall working experience in the biopharma industry, with 10+ years in a client-facing role as a consultant or life sciences software/service provider

• Prior experience in sales or delivery of software/consulting services with penetration into multiple customer groups, experience selling, deploying, or servicing cloud-based SaaS product offerings to Life Sciences customers, specifically related to Force.com.

• Effective communication and storytelling skills, and the ability to successfully communicate with a variety of levels within a biopharma organization

• Strong project coordination and account management skills, with a passion for delivering tailored solutions and driving customer success through strategic planning and execution.

• Impeccable project management skills and the ability to influence without authority using Salesforce, Salesloft, and/or Qualified.io.

• A track record of consistently meeting or exceeding department goals and/or customer satisfaction, with comfort in providing recommendations and solutions based on rigorous research and analysis underpinned by deep exper

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