Client Implementation Specialist

About this role

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Join us in improving health care outcomes for all! We promise to do what’s right, always.

Position Summary:

The Client Implementation Specialist supports the successful onboarding and renewal of AffirmedRx clients by coordinating implementation tasks, documentation, and timelines. This role works closely with Implementation Managers and cross‑functional teams to ensure accurate execution, timely delivery, and a positive client experience throughout the implementation lifecycle.

The ideal candidate is detail‑oriented, organized, and comfortable working in a fast‑paced environment where coordination, communication, and follow‑through are essential to a positive client experience.

What you will do:

Implementation Support:

• Support implementation activities for new clients, renewing clients and TPA (Third Party Administrators) changes by executing assigned tasks and deliverables throughout the implementation life cycle

• Assist with coordinating onboarding timelines, milestones, and documentation in alignment with established project plans

• Track implementation progress and help ensure tasks are completed on schedule and according to quality standards

• Maintain and organize implementation artifacts, including client documentation, configuration files, and meeting materials

• Identify risks, issues, or gaps and escalate appropriately to Implementation Managers

• Help validate information received from clients and partners for accuracy and completeness

Cross-Functional Collaboration:

• Work closely with Implementation Managers, Client Success Managers, and internal teams to ensure seamless handoffs and alignment

• Support coordination with vendors and external partners to facilitate data exchanges, testing, and readiness activities

• Participate in implementation meetings by preparing agendas, taking notes, and tracking follow‑ups

• Contribute to internal process improvements aimed at enhancing efficiency and client experience

Performance and Quality Support:

• Assist in monitoring key implementation metrics and service‑level commitments

• Ensure documentation and deliverables support downstream client success and performance guarantees

• Help identify opportunities to improve workflows and reduce friction for clients and internal stakeholders

What you need:

• 5 years of experience cross functional alignment, project coordination, onboarding, training

• Bachelor’s degree in healthcare administration, business or equivalent professional experience

• Demonstrated ability to manage project plans, track deliverables, and drive follow-up on action items

• Experience facilitating meetings, documenting decisions, and maintaining implementation governance artifacts

• Strong analytical skills with the ability to review requirements, validate data, and identify potential risks or gaps

• Strong organizational and time‑management skills with the ability to manage multiple priorities

• High attention to detail and accuracy in documentation and data handling

• Clear and professional written and verbal communication skills

• Ability to work collaboratively across teams and with stakeholders at varying levels

• Experience with project management and documentation tools (e.g., Smartsheet, SharePoint, Excel, Teams)

• Comfortable working in a remote environment with a high level of accountability and autonomy

• PBM or Healthcare experience is a plus

• Willingness to travel 10-20%

What you get:

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes

• To work in a culture where people thrive because when OUR team thrives, OUR business thrives

• Competitive compensation, including health, dental, vision and other benefits

Note:

AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.

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