Client Communications Specialist (CCS) - REMOTE POSITION

About this role

Summary:

The Communications Specialist is responsible for delivering superior customer service and communication to clients, patients, staff, and referring veterinarians. This role requires excellent judgment and decision-making skills in triaging client calls, scheduling appointments with clinical specialists, and determining appropriate actions. Kindness, care for animals, and respect for clients are essential values in this team-focused department.

Responsibilities:

• Schedule appointments for various Specialty Services using the Cornerstone system

• Triage urgent calls efficiently and effectively

• Process referral calls from outside veterinarians and clients

• Answer phones and direct calls appropriately

• Respond to internal and external clients in a respectful, friendly, and thorough manner

• Provide clients with status updates and patient information

• Maintain a detailed-oriented approach while multitasking in a fast-paced environment

Qualifications:

• Knowledge of medical terminology is preferred

• Minimum 1-2 years of veterinary medical office experience is required

• Proficient in computer skills: Microsoft Office, Outlook, Cornerstone EMR system, Alcatel-Lucent Phone system

• Speed typing skills of 40+ wpm required

• Ability to provide consistent and exceptional customer service

• Pleasant speaking voice

• Articulate, dependable, hardworking, compassionate, and flexible with scheduling

• Proven experience in a detail-oriented environment

Schedule/Shift:

• 12PM-8PM - Monday, Friday and Saturday

• 10AM-6PM - Tuesdays

• 8AM – 4PM - Sundays

• Days OFF Wednesdays and Thursdays

Location: REMOTE

This is a REMOTE position, but we are only hiring from the following states for this position:

• New Jersey

• Connecticut

• Florida

• Maryland

• Georgia

• Illinois

• Massachusetts

Pay Range $19 — $24 USD

Excellence in veterinary medicine since 1910. AMC Offers:

A Commitment to Lifelong Learning : Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.

State-of-the-Art Facilities : AMC just completed a major expansion and renovation. This project transformed the hospital’s entire 83,000-square-foot space into a state-of-the-art facility unlike any other.

Highlights include : A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT

A multidisciplinary team of 140+ veterinarians across 20+ specialties : With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases.

A Hospital in the heart of NYC : AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.

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