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Cleaning Manager - Citizens Live at The Wylie

Live Nation Entertainment

Pittsburgh, PA, USonsite

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About this role

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com .

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB Citizens Live at The Wylie is seeking a Cleaning Manager who will be responsible for the overall management of all cleaning functions in the venue to ensure a clean, safe, and orderly experience for the guest. 

*Residents of the Greater Hill District and surrounding neighborhoods are encouraged to apply. We will host a hiring event for residents closer to the grand opening. Details will be announced as they become available.

WHAT THIS ROLE WILL DO • Interview, select, train, supervise, counsel and discipline cleaning service staff to ensure maximum guest satisfaction. Organize and conduct meetings and communicate pertinent information to department. • Assign and direct cleaning staff before, during, and after events. • Schedule cleaning staff in accordance with show needs and staffing plans, and work with Admin Manager to ensure all staffing needs are met for cleaning department. • Handle payroll input for cleaning department. • Conduct pre-event inspections of all venue areas prior to opening to ensure cleanliness. • Ensure cleanliness of venue is maintained during events—as necessary, address trash, spills and debris, restroom tidiness and stocking, slip hazards, etc. • Ensure proper cleaning procedures and followed and correct products are used for various tasks. • Report any repair needs in real time to venue leadership, and coordinate with operations team to make arrangements to repair and/or replace damaged equipment. • Manage cleaning product inventory and coordinate with venue leadership on orders. • Show CARE by participating in the venue’s sustainability program, which could include implementing programs that conserve resources/prevent waste such as sorting waste, collecting recycling, and educating our fans about our efforts.  • Partner with fellow crew members at the end of show to close the venue and ensure all trash is removed. • Post-show, ensure all surfaces are disinfected, floors are scrubbed, and restrooms are cleaned and restocked. • Ensure green rooms, tour catering room, and other artist spaces are cleaned and reset between shows. • Align with Operations Manager on budgetary needs for efficient operation of department. • Any other task as assigned by the Operations Manager.

PHYSICAL DEMANDS/WORK ENVIRONMENT • Working environment is fast-paced, often loud and stressful. • Position requires extended periods of standing, walking, and being on your feet. • Must be able to lift or move up to 40 lbs using proper lifting techniques.

WHAT THIS PERSON WILL BRING • High School Diploma or equivalent. • At least 2 years in a similar role. • Working knowledge of cleaning needs and best practices for a large facility. • Ability to work various, flexible hours, inclusive of nights and weekends. • Familiarity with Microsoft Office Suite and/or similar software. • Attention to detail, quality, and accuracy. • Strong relationship building and excellent verbal and written communication skills. • Ability to work independently.

EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obliga

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