Claims Service Representative

About this role

Location: 2721 N Central Ave, Phoenix, Arizona 85004 United States of America

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This position is not eligible for employer sponsorship. Applicants much be legally authorized to work in the United States and must not require employer sponsorship.

This is a fully onsite position located at our corporate campus in Phoenix, AZ.

Repwest Insurance is looking for a Claims Service Representative in our Claims Reporting Unit. The function of the Claims Reporting Unit is to set up new claims for U-Haul Storage, U-Haul Equipment, Commercial Policy Holders and Managing General Agencies. In addition, the CRU provides other support functions for the Repwest's Field Claims Offices, the Commercial Claims Unit, the subrogation Unit and the Equipment Damage Unit. Duties include answering inbound calls and entering information into a PC based program.

This is a fast-paced environment; hours will be from 9AM – 5PM AZ. Candidates must be able to work evenings and weekends as well as fully on site at our Phoenix office. This role is full time.

Responsibilities : • Service customers through back-to-back inbound phone calls • Manage incoming and outgoing mail • Partner with internal field representatives to resolve incident matters

Requirements: • 1+ years in customer service background, preferably call center

• HS Diploma

• Ability to type 30+ WPM

• Comfortability using Microsoft Office Suite for clerical tasks

• Good communication skills

• Claims or insurance experience is a plus

• Must be available evenings and weekends

• This is not available for remote work

• This is a fast-paced, multi-tasking environment; hours will be 9AM – 5PM AZ for the first year. Candidates must be willing to accommodate fluctuating schedules, weekends, and the occasional holiday

U ‑ Haul Offers: • Medical insurance

• Prescription drug plans

• Dental & Vision plan with hearing care discounts

• Onsite medical clinic for team members and eligible family members

• New indoor fitness gym (Midtown Phoenix campus)

• Get Fit Gym Reimbursement Program

• Registered Dietitian Program

• WeightWatchers®

• CVS Virtual Care

• U‑Haul Kids Program

• 24‑Hour Nurse Line

• Wellness Program (Healthier You initiatives & challenges)

• Mindset App Reimbursement

• Pet Insurance & Wellness plans

• Career stability

• Opportunities for advancement

• Valuable on‑the‑job training

• Tuition Reimbursement Program

• Free online courses for personal and professional development at U‑Haul University®

• 401(k) Savings Plan

• Employee Stock Ownership Plan (ESOP)

• Company‑paid life insurance

• Voluntary life insurance options

• Short-Term and Long‑Term Disability

• Critical Illness, Accident & Hospital Indemnity plans

• Business & business travel insurance

• MetLaw Legal Program

• MetLife Auto & Home Insurance

• LifeLock Identity Theft Protection

• Dave Ramsey’s SmartDollar® Financial Wellness Program

• U‑Haul Federal Credit Union

• Paid holidays, vacation, and sick time

• You Matter Employee Assistance Program (EAP)

• Discounts on cell phone plans, hotels, computers, vehicles & more

• Community involvement & volunteer opportunities

• U‑Haul Mothers Program (Paid maternity leave)

#LI- LS1

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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